Future Technology Services Lead

Job summary

The Civil Service must have the skills needed to support the delivery of the government's priorities. Training in the Civil Service needs to support the development of skills for 550,000 civil servants. It must support these civil servants in improving their performance in role as well as advancing their career development, whether they are in central policy roles, front line delivery, or any number of arms length bodies.

Government Skills was created in 2020 to improve the coherence and quality of learning and development in government through better training, knowledge and networks. Ministers have now asked us to make an ambitious Spending Review bid to transform the operating model for skills in government, delivered under The National School of Government and Public Services. As part of this transformational change of delivering training, we are reviewing the balance between training procured externally and design and/or delivered internally in the civil service. We expect this balance to shift more towards in-house design and/or delivery as we move away from the current approach of outsourcing to external training providers.

The Learning Infrastructure Team is responsible for three enabling workstreams under the National School of Government and Public Services Portfolio. Between them, these workstreams cover the current, transitional and future infrastructure to support centralised training for Civil Servants.

This role sits within the Future Technical Services Team and will play an integral role in the design of future learning and development of end to end operational services. This will include establishing what technology is required and the design of the end to end process to ensure high quality learner experience.

This role will work closely with colleagues across Cabinet Office, Government People Group and digital architecture to ensure the design and service delivery is coordinated ensuring systems and processes are aligned to provide the best solutions for service design, minimising duplication.

Job description

• Research and scoping of technical design solutions needed to enable effective internal design and delivery of Universal skills, including leadership and management services via an internal learning design and delivery team, as well as interfaces with external providers
• Collaborating with stakeholders to identify requirements for end to end customer services that support effective administration of learning and development. This may include a service centre to provide a first point of contact support for learners and purchasers/managers to advise on services, to support learners with service issues, and to monitor continuous improvement of the service.
• Research required technical support systems needed for internal delivery of training services that will meet user/business requirements to ensure users can: identify relevant training, book training, complete training, provide feedback on training, provide accurate data on attendance and spend etc.
• Work with the curriculum leads to capture and define requirements for e-learning, social learning and other data/systems hosting, accessibility standards, financial systems & data and evaluation systems that might be needed as part of the end to end learning service.
• Scope and identify potential technical/digital solutions (eg workflow, finance, scheduling system, learning hosting, management/experience etc) to meet the requirements of an end to end learning service
• Determine the resource requirements for the roles and responsibilities to deliver the infrastructure and support services for the end to end learning service
• Determine the service level agreements and user experience criteria
• Work with Information Security to ensure that all systems and services conform to Government requirements and GDPR.
• Work with colleagues to contribute to the development of all five elements of the Green Book business case process. This will include demonstrating the benefits, resource requirements and SLAs to ensure the service meets Civil Service requirements for a new delivery model.

Person specification

• Excellent stakeholder management skills with an ability to identify and build trust-based relationships with a wide range of demanding and diverse senior stakeholders. You will be comfortable constructively and effectively challenging partners and stakeholders, working collaboratively to agree and deliver solutions.
• Highly organised and adaptable to change and able to work flexibly, often under pressure, ensuring aims and objectives are realised and key stakeholders kept informed. You will possess good planning skills, able to balance activities, and motivate your team to perform at their best even when under pressure.
• Interpret complex information from many sources and come to sound conclusions.
• Be comfortable working with uncertainty, where there is no precedent or existing procedure and be confident resolving ambiguity.
• Excellent communication skills, producing reports, presentations and briefings confidently explaining complex issues in a way that is easy to understand, with an eye for detail and ability to tailor style/content with impact and influence for different audiences including senior officials.
• Experience of designing operational processes for large complex organisations
• Experience of delivery of training services and/or Learning Management Systems

Desirable

• Qualifications in learning and development CIPD chartered status or similar experience in delivering learning solutions
• Understanding of technology delivery services such as Learning Management Systems (LMS or LXPs) and HR systems.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Seeing the Big Picture
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

Alongside your salary of £57,204, Cabinet Office contributes £16,571 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application process

As part of the application form you will be asked to submit:

• A CV
• A 750 word Personal Statement/Statement of suitability setting out how you meet the criteria in the person specification
• 250 words on the lead behaviour Managing a Quality Service

Further details around what this will entail are listed on the application form.

Should a large number of applications be received, an initial sift may be undertaken using the lead Behaviour, Managing a Quality Service Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.

Selection process

Applicants who pass the sift will be invited to interview. The interview will consist of questions to assess the candidates against the Civil Service Behaviours of:

• Seeing the Big Picture
• Communicating and Influencing
• Managing a Quality Service
• Working Together
• Delivering at Pace

Expected timeline (subject to change)

Expected sift date – w/c 13 July
Expected interview date/s – w/c 03 August
Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Helen Temlett
• Email : helen.temlett@cabinetoffice.gov.uk

Recruitment team

• Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk/.

Attachments

Cabinet Office Employee Offer Opens in new window (pdf, 302kB)Cabinet Office Terms and Conditions - External 2025-02-20 Opens in new window (docx, 83kB)