Gas Safety Officer (FTC)

About the role

Role Summary

•To deliver a high-quality gas and oil-heating safety service to residents

•To ensure high levels of customer satisfaction with gas and oil-heating safety services and meet key performance indicators.

•To consistently achieve 100% compliance with our gas and oil-heating safety responsibilities

•To actively develop and promote a culture of safety through day-to-day activities and interactions.

Salary:

£31,121

Hours of Work:

35

Contract:

12 months

Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

"I have worked at TCH for nearly 10 years, starting my career as a Customer Services Advisor in 2016 before progressing to Contracts and Compliance in 2017, this is where I gained my knowledge and passion for compliancy.

Previously I have worked at Medway Council and Kent Country Council in Customer Services. My focus is on Administration, ensuring compliancy is fully maintained, providing support and training to the team of compliancy officers."

Sarah Ellis, Building Safety & Compliance Team Leader

What will you be doing?

Role Specific Responsibilities

•Coordinate delivery of compliance servicing and maintenance programmes to ensure every appliance is serviced ahead of its expiry date, and residents receive an excellent repairs service. Predominately this will relate to gas, oil-heating, carbon monoxide (CO) detection, renewable energy services and water hygiene but responsibilities may extend to all areas of compliance.

•Lead on work to service equipment in difficult-to-access properties, collaborating with Neighbourhood Teams, Tenancy Sustainment Teams, solicitors, and other third-party agencies. Be responsible for all case management activities in bringing claims to court and all follow up actions.

•Promote high standards of resident care via compliance work, ensuring that contact with residents is maximised as opportunities to identify vulnerability and/or property conditions.

•Compile and report on data relating to all areas of compliance to support the KPI reporting process, including regular system reconciliations. Predominately this will be gas, oil-heating, carbon monoxide (CO) detection, renewable energy services and water hygiene but responsibilities may extend to all areas of compliance.

•Support the internal audit process, compiling information and documentation for scrutiny and assist in responding to individual requests for information.

•Lead on the work to maintain the gas-capping register, including liaison between other staff, departments and organisations to identify vulnerable residents and ensure that they are not left without essential utilities.

•Continuously identify improvement opportunities in the carrying out of compliance and maintenance programmes.

•Take ownership of all complaints relating to compliance services from any source (i.e. resident, MP, local councillor, 3rd party agencies etc) and work to conclude these within policy and publicised timeframes.

•Support the ‘lessons learned’ process by recording outcomes from complaints accurately, ensuring any relevant changes are reflected in day-to-day activities.

•Provide administrative support to monthly operational contractor meetings including ensuring all follow up actions are progressed ahead of the next meeting.

•Support the Building Safety & Compliance Team Leader (Administration) in ensuring records relating to compliance and building safety are accurate and up to date.

•Actively participate in the development and promotion of a safety culture through day-to-day activities and language.

•Support the production of publicity information to promote safety through a diverse range of media.

•Understand changes in legislation and working practices, ensuring that procedures accurately reflect these.

•Provide general administrative support, raising orders, processing payments and resolving associated queries.

General

•To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.

•Recognise, respect and promote the different roles and diversity of the individuals within the business.

•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Attend mandatory training on data protection when required.

•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

•To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.

•Attend and participate in training and other meetings and staff events as required.

•Be an effective member of your team, presenting a positive impression of your section and the business.

This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

About You

Education & Qualifications

•Good standard of education - Essential

Key Skills & Competencies

•Good knowledge of Microsoft products - Essential
•Excellent knowledge of Excel - Essential
•Knowledge of gas safety regulations - Desirable
•Good administrative experience - Essential
•Experience of working on compliance contracts - Desirable
•Experience of analysing data and producing reports to established formats - Essential
•Experience of data reconciliation - Desirable
•Experience of resolving complaints and writing outcome letters - Desirable
•Analysis of data - Desirable

Behaviours

•Ability to work collaboratively - Essential
•Planning and organising - Essential
•Excellent communication skills - Essential

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Sunday, 18 January 2026

Interview Date:

Friday, 23 January 2026