Gateway Assessor / Trainee

Job title and organisation: Gateway Assessor / Trainee - Leeds Citizens Advice & Law Centre
Salary: NJC Points 7-12 (trainee) £27,274- £29,542 or NJC Points 12-17 (qualified) £29,542 – £32,046
Hours: 37
Contract: One year fixed term contract
Location: Leeds / Hybrid
Closing Date and Time: Monday 19th October 2026 at 9am

Main purpose and scope of job

This role involves working as part of our busy gateway assessment team, who respond to clients contacting us through a range of channels - face to face drop in, our telephone advice line, and by webchat and email.

The Gateway Assessor acts as the first point of contact for our service, using listening and questioning skills to understand and explore clients’ issues, and providing information, signposting and/or making referrals and where appropriate appointments with advice providers.

Strong oral and written communication skills are essential, as is the ability to listen, engage and empathise with potentially vulnerable clients. You should be organised and resilient, with the ability to work independently on a number of tasks to meet deadlines.

You will be a good team player, delivering high quality advice to clients, and contributing to the team rota, targets, and KPIs to provide an excellent service.

The application process

You will find details about our vacancies and how to apply on our website www.citizensadviceleeds.org.uk on the “Working for us” page.

On this page you will find:

• Job descriptions for current vacancies
• Guidance on how to apply
• Application form ○ Diversity monitoring form
• When you have filled in the application form please email it to us at jobs@citizensadviceleeds.org.uk
• You should also complete the anonymous diversity monitoring form on the “Working for us” page of our website

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.
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