Governance Manager

Job summary

The role:

As a member of the Governance Team, you will play a crucial role in ensuring that decision making in the Commission is well managed, delivering support for the Commission Board, Committees, and Executive Team, and advice and guidance on key policies and processes.

The team:

Governance is a key function at the Commission, supporting the Board, Executive, Expert Groups, and Commission colleagues to ensure the high standards of corporate governance, information management and risk management.

Job description

Your responsibilities:

• It’s about good governance. You will be part of the team leading the governance function. You will collaborate with others to develop and embed good governance policies and processes throughout the organisation. You will act as a point of advice and guidance and support the training and development of colleagues to enhance good governance.
• It’s about accountability. You will be responsible for key policies and processes to drive accountability within the Commission, including managing complaints, conflicts of interest and supporting internal audit. You will track actions and provide reporting at Board level into the operation of key functions including complaints and committee effectiveness
• It’s about decision-making. Working with the Senior Manager – Governance and Risk Assurance, you will take a leading role in managing regulatory panels; liaising with internal and external stakeholders to set dates and timetables, providing procedural advice – including obtaining independent legal advice where necessary – and supporting decision-making, including drafting decision notices. You will develop training and support materials for Commissioners and Commission staff and take a role in policy and process development for this critical decision-making function.
• It’s about organisation. You will be part of a fast-paced team working to tight deadlines. This role will take responsibility for supporting decision-making committees and advisory boards at the highest level of the Gambling Commission; planning and arranging meetings, developing agendas, supplying papers, tracking actions and taking high quality minutes.
• It’s about discretion. As Governance manager you will have access to a wide range of sensitive information, which needs to be treated with the highest levels of discretion.
• It’s about development. You will be supported to focus on your own development and building the knowledge and awareness necessary to support the Commission to achieve its objectives. You will be part of a team focused on continuous improvement, developing and embedding good practice, and ensuring that the Governance team deliver an excellent service to all stakeholders.
• It’s about making this a great place to work. You will join a culture of openness, accountability and collaboration by role modelling our Ways of Working.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.

Person specification

What we’re looking for:

Essential criteria:

• Proven experience of supporting Board level governance, ideally within the public sector
• Able to provide expert leadership on governance processes and requirements, with ability to develop advice and support to maintain and improve the quality, timeliness and presentation of papers, briefings and other materials
• Strong written and verbal communication skills with good awareness of the different needs of senior stakeholders and the wider business. Ability to draft high quality documents including meeting minutes, decision notices, complex and sensitive correspondence, guidance notes and board papers. Ability to work at pace while maintaining attention to detail.
• Strong IT skills and demonstrable experience with Microsoft Office software.
• Able to work in a flexible hybrid way, with regular attendance in person in Birmingham (typically two days per week)

Desirable criteria:

• Experience of using Board Management software
• Practical experience of risk management tools and techniques

Benefits

Alongside your salary of £42,400, Gambling Commission contributes £12,283 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

To apply for this position, please see the Gambling Commission careers website.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.

The selection process for this vacancy will comprise of a job-related test (provided 24 hours in advance of an in-person interview). Interview questions (competency and technical) will be provided in advance. To prepare for your interview please familiarise yourself with the STAR techniquefor answering interview questions.

The closing date for this role is midnight on Sunday 22nd February 2026.

Interviews are expected to be held weeks commencing 16th and 23rd March 2026.

Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

* The Gambling Commission reserve the right to offer this role on a fixed term basis for 18 months for a short-term piece of work.

About us:

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.

We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.

We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration.

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Please apply if you want to be part of an organisation that is force for good!

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitment@gamblingcommission.gov.uk
• Email : recruitment@gamblingcommission.gov.uk

Recruitment team

• Email : recruitment@gamblingcommission.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Governance, Gambling Commission, Victoria Square House, Victoria Square, Birmingham B2 4BP in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

Attachments

Governance Manager Job Advert Opens in new window (pdf, 164kB)