Head of Assurance and Business Improvement

Regulator of Social Housing

Hybrid

Expires: Expiring in less than 2 weeks

Housing

Full time

£74,159 - £89,502 per year

Job summary

We are currently looking for a Head of Assurance and Business Improvement to join us at the Regulator of Social Housing.

With a career at RSH you’ll be joining an organisation that gives you the opportunity to make a difference to people’s lives, regulating a sector that houses 4 million people across England.

You will support the delivery of effective regulation of landlords as we make sure they are well run and financially viable. Our regulation continues to drive social landlords to deliver improvements in the safety and quality of homes and engage with tenants in the delivery of services.

Job description

As the Head of Assurance and Business Improvement you will take on a leadership role supporting the ongoing development of RSH’s regulatory approach, bringing a focus on regulatory assurance and continuous business improvement. This may include leading reviews of lessons learned, as well as consideration of new and emerging regulatory requirements, and areas where we may want to strengthen our regulatory assurance.

You will be responsible for identifying opportunities for improvement in the way we carry out our regulatory activities, delivering RSH’s regulatory assurance programme and agenda for continuous improvement. This includes leading and drawing on a range of outputs from projects, assurance reviews and audits, as well as other relevant sources, to identify risks, issues and opportunities for improvement and develop clear action plans to address them.

As Head of Assurance and Business Improvement, you will lead and co-ordinate the implementation of agreed action plans, operationalisation of new and emerging regulatory requirements, and other business improvement initiatives. This includes tracking, monitoring and reporting delivery of improvement action plans and initiatives.

This is a collaborative role, requiring you to work effectively with colleagues from across the organisation in order to deliver meaningful and lasting change and improvements, as well as leading and supporting knowledge sharing and on-going training to support rigorous regulatory decision making and capacity building.

Person specification

As the successful candidate you will have a strong track record of applied strategic thinking capability and delivery, as well as the ability to digest and present a wide range of complex material for a variety of audiences. You will have a track record of driving improvement or delivering change programmes, ideally in a regulatory, financial, legal or assurance-based environment. You should be a strong leader with the proven ability to inspire staff and lead a team to deliver; able to work across team boundaries in a constructive and collaborative way, with excellent communication skills.

Benefits

Alongside your salary of £74,159, Regulator of Social Housing contributes £21,483 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Why work at RSH?
At RSH, we offer a range of excellent benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.

Our staff survey results consistently show that most staff think that the best thing about working at the RSH is the flexible and hybrid working and family friendly policies that support work life balance.

We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits. Full information on this and our other fantastic benefits is available on our website.

Location
We operate a hybrid model of working with a mix of office and home working.

This role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. Our Manchester and Bristol offices will be relocating during 2026/27, however will remain within the city centre. We offer a range of flexible working arrangements and staff can benefit from working from home for part of their hours. Most roles involve some travel within England between our offices, with some roles also involving onsite visits to social housing providers.

Benefits and Salary
At RSH, we offer a competitive salary and a range of excellent benefits; full information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award. In addition, when the probation period is successfully completed, a performance related bonus may be awarded, based on appraisal ratings at the end of the qualifying appraisal year.

Things you need to know

Application process
For more information on the role, please see the attached Role Profile.

To apply, please complete the online application form on the RSH careers site detailing your experience. You must provide a supporting statement, detailing how you meet the criteria of the role, in order for your application to be considered. Guidance on the application process is available on our website.

We carry out anonymous shortlisting as part of our commitment to Equality and Diversity and ensuring a fair and consistent approach to recruitment.

We are a Disability Confident Employer and guarantee an interview to disabled candidates who meet the minimum selection criteria, as part of this commitment.

We encourage applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits of a diverse organisation.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Interviews
Interviews are expected to take place w/c 18 May and will be held via Microsoft Teams.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Salary range

£74,159 - £89,502 per year