Head of Business Insight & Performance Reporting

Are you passionate about data-driven decision-making and eager to drive efficiency through insightful reporting and analysis? The London Borough of Enfield is looking for a dynamic and innovative Head of Business Insight & Performance Reporting to join our Revenues & Transactional Services Directorate. This pivotal role offers the opportunity to shape the future of our services and make a real impact.
About the Role:
As the Head of Business Insight & Performance Reporting, you will be at the forefront of our efforts to enhance service efficiency and foster a culture of data literacy. You will be responsible for presenting key management information in an accessible format and developing Power BI capabilities within the team. Your commitment to continuous improvement and data-driven decision-making will be crucial in driving performance across the Revenues & Transactional Services Directorate.
The services & teams within Revenues & Transactional Services Directorate are as follows;

- Revenues Division: Council Tax Service, Business Rates (NNDR) Service & Housing Benefits Overpayments Team
- ASC Financial Transactions Service: Financial Assessments for Adults Social Care (ASC), ASC Income Collection Service, Welfare & Debt Support Service, Deputyship & Appointeeship Service, & Council Tax Hardship Support Team
- Non-ASC Financial Transactions Service: Housing Benefit & Council Tax Support Service, Discretionary Housing Payment Team, Subsidy Team

Key Responsibilities:

- Utilize Power BI to create and present key management information through dashboards and other easily understandable formats.
- Develop Power BI capabilities among the existing workforce in the Business Insight Team.
- Create a culture of data-driven decision-making across the senior leadership of the division.
- Equip senior leaders with the skills to run, extract, and interpret their service metrics.
- Produce metrics on collection efficiency and identify opportunities to automate the production of service metrics.
- Understand the services within the Revenues & Transactional Services Directorate to ensure relevant and accurate metric production.

What We're Looking For:

- Proficiency in the use of Power BI for data visualization and reporting.
- Ability to present complex data in an easily understandable format.
- Experience in developing and implementing data-driven strategies.
- Strong analytical skills with the ability to interpret and deploy interventions or strategies based on data.
- Knowledge and understanding of service areas within the Revenues & Transactional Services Directorate.
- Excellent communication and training skills to develop Power BI capability among team members.

Desirable Attributes:

- Experience in local government or public sector, particularly in an income collection and financial transactions environment.
- Proven track record in performance reporting and business insight.
- Familiarity with automating the production of service metrics for services within the Revenues & Transactional Services Directorate.

Join us at the London Borough of Enfield and be part of a team that values innovation, collaboration, and excellence. Apply now to make a difference and help us drive our services forward.
Contact Details -
If you would like to know more about the role, please contact Bola Odunsi on bola.odunsi@enfield.gov.uk for an informal discussion or to arrange a visit to the team.
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.