Head of Customer and Building Safety

Introduction

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that people will want to live in a Gateway home and people will want to work at Gateway.

You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.

Our values

Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes.

The role

We are looking for an experienced Head of Customer & Building Safety to strategically cover building safety and compliance across all property asset functions and ensure Gateway Housing meets its statutory landlord compliance obligations in all areas including gas safety, water safety, asbestos, electrical safety, fire safety and lift/LOLER requirements

Accountabilities

Your accountabilities will include but not limited to:

• Ensure statutory compliance and wider building safety is managed and monitored effectively, removing risk to the company where possible and identifying and implementing mitigation where complete removal is not possible.
• Ensure effective management of contractors and delivery partners supporting the delivery of GHA's building safety activities
• Manage a team of building safety/compliance staff to plan, monitor and control property compliance across the business, for all statutory and non-statutory compliancy including service contracts for all 6 big risk areas: Fire, water hygiene, Asbestos, Gas, Electrics & Lifts within agreed budgets and quality standards.
• Promote building safety/compliance safety culture and requirements, identifying training needs throughout the business including Boards and Committees.
• Champion C365 compliance system for building safety/compliancy, working with other service managers to ensure all essential data is captured and recorded correctly. Undertaking regular checks and monitoring of data quality.
• Lead on the implementation of GHA's response to the Building Safety Act and Fire Safety Act framework. Ensuring all obligations relevant to Gateway Housing Association as it relates to these are delivered and fulfilled in line with set timeframes.
• Ability to lead and deliver complex building safety programmes, translating vision into deliverable programmes within a challenging and dynamic environment

Please refer to the attached job profile for more details.

Key Skills, Knowledge and Experience:

• Extensive knowledge and expertise of Health and Safety Regulations including in gas servicing, asbestos management, and fire safety for compliance.
• In-depth understanding of the Building Safety Act, Fire Safety Act, mechanical and electrical compliance requirements, and other relevant regulations and standards within housing portfolios.
• Ability to demonstrate a comprehensive working understanding of Compliance, its practical enforcement and wide expertise across all aspects of property Compliance.
• Excellent written communication skills and verbal skills, with experience engaging with customers, colleagues, external stakeholders and enforcing bodies
• Extensive experience of successfully managing a building safety/compliance team, being responsible for effectively managing risk.
• Strong experience in developing and implementing robust compliance policies and procedures that align with regulatory requirements and organisational goals

Salary and benefits

Our benefits package includes:

• Annual Leave: starting at 28 days, plus Bank Holidays
• Subsidised Health and Wellbeing Membership
• Simply Health - help towards the costs of dentist, optician, and private medical appointments.
• Employee Assistance Programme - including free legal, financial and counselling advice
• Pension - up to 10% employer contribution

If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.

Please note only shortlisted candidates will be contacted.

CLOSING DATE: Friday 07 November 2025

INTERVIEWS: TBC

Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.

GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community