Head of Digital Confidence and Accessibility

Job summary

DSIT

At DSIT we’re all about improving people’s lives by maximising the potential of science & technology.

We accelerate innovation, investment and productivity through world-class science, research and development.

We use technology for good by ensuring new and existing technologies are safely developed and deployed across the UK, with the benefits more widely shared.

We are driving forward a modern digital government which gives citizens a more satisfying experience and their time back.

We do all this to enable the Government’s 5 national missions: kickstarting economic growth, making Britain a clean energy superpower, taking back our streets, breaking down barriers to opportunity and building an NHS fit for the future.

Above all, we focus on improving people’s lives. Whether it’s researching new treatments for disease, developing better batteries, reducing burdens through better public services, keeping children safe online, and much more, outcomes for citizens are at the heart of what we do.

Our Inclusive Environment

We offer flexible working benefits, employee well-being support and a great pension. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.

Find Out More

We regularly run events where you can find out more about the department and tips for the application and interview process. You can sign up for upcoming events here: https://forms.office.com/e/Jae3B4w7xm

You can also follow our LinkedIn Page: https://www.linkedin.com/showcase/dsitcareers/

Job description

The Role and Our Team

This is a unique opportunity to shape a high‑priority policy area for the Secretary of State at a point of growing momentum and delivery. You will join the newly created Digital Inclusion and Skills Directorate—established to reflect the increased priority of this agenda.

Published last year, the Digital Inclusion Action Plan—the first cross‑government strategy in a decade—sets out a clear ambition: to ensure everyone has the access, skills, support and confidence to participate in and benefit from a modern digital society, whatever their circumstances.

This is an exciting and critical moment to join the Digital Inclusion Policy and Programme team. We are a high‑performing, ambitious team building on early success through new multi‑million pound funding, strong partnerships, and a focus on delivering evidence-based, innovative policy interventions at scale to close the digital divide.

Millions of people still struggle to get online or to use digital services independently. Many are hampered by services that are difficult to navigate, inaccessible, or fragmented. A significant proportion of people also rely on others for support—recent DSIT research shows that more than one in three adults have acted as a ‘digital helper’ in the past year, completing tasks on behalf of someone else online.

As Head of Digital Confidence and Accessibility, you will lead the development of innovative policy to tackle these challenges. You will focus on improving people’s confidence in using essential digital services, and ensuring those services are inclusive by design—particularly for groups most at risk of exclusion, including older people and disabled people.

This includes working closely with the private sector to strengthen inclusivity and accessibility for essential digital services, and leading cross‑government work to enable more effective support for those who need help to get online, particularly people with disabilities. This will include exploring safe and secure approaches to delegated access—enabling trusted individuals and organisations to act on behalf of others where appropriate.

Person specification

Key Responsibilities

In this role you will:

• Lead the development of evidence-based, high‑impact policy to improve digital confidence and accessibility of both public and private sector digital services, shaping interventions that deliver measurable outcomes at scale
• Lead cross‑government collaboration to develop a shared vision and policy framework for delegated digital access, balancing inclusion, security and privacy considerations
• Commission and oversee research to address key evidence gaps, including piloting innovative approaches and drawing on international comparators and best practice
• Build and maintain strong partnerships with industry, regulators, and civil society to drive improvements in accessibility standards in the private sector, including exploring embedding digital delegation into key digital services
• Advise and support Ministers and senior officials on a high‑profile and evolving policy agenda, including preparing briefings, submissions and public‑facing materials
• Work closely with other government departments, particularly DWP and the Cabinet Office, to embed digital inclusion support within public services, with the goal of helping more disabled people get online to live more independently and access work
• Lead a team of up to two HEO/SEOs, providing clear direction, support and development, and ensuring effective delivery of a coherent programme of work
• As a line manager, you will be responsible for working with your members of staff to define their objectives, as well as managing their development and performance.

Essential Criteria

• Strong policy experience, with a track record of leading complex, high profile policy development from early design through to implementation
• Ability to see the big picture, setting a clear strategic direction and aligning work to wider government priorities and outcomes
• Excellent analytical skills, with experience using a range of evidence sources—including research, delivery insights and stakeholder input—to inform decisions
• Sound judgement and creativity, with the ability to develop, test and iterate innovative policy solutions in complex and uncertain environments
• Strong stakeholder engagement skills, with experience building relationships with senior officials, industry partners and external stakeholders
• Ability to deliver at pace, managing competing priorities and working effectively across organisational boundaries
• Excellent communication skills, with the ability to distil complex issues clearly for a range of audiences, including Ministers

Desirable Criteria

• Experience in regulatory or standards policy or legal experience
• Knowledge of digital inclusion, digital skills, or related policy areas

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions
• Delivering at Pace
• Working Together

Benefits

Alongside your salary of £56,850, Department for Science, Innovation & Technology contributes £16,469 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Department for Science, Innovation and Technology offers a competitive mix of benefits including:

• A culture of flexible working, such as job sharing, homeworking and compressed hours.
• Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
• An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
• Access to a range of retail, travel and lifestyle employee discounts.
• A hybrid office/home based working model where staff will spend a norm of 40-60% of their time in the office (minimum of 40%) over a month with flex dependent on balancing business and individual need.

Office attendance

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Please use your personal statement (in no more than 750 words) on how you meet the role Essential Criteria.

In the event of a large number of applicants, applications will be sifted on CV only. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The interview will consist of behaviour and strength-based questions.

Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.

Sift and interview dates to be confirmed.

Further Information

Reasonable Adjustment

We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.

Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DSIT Candidate Guidance. A DSIT Plain Text Version of the guidance is also available.

We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

Candidates who meet the minimum benchmark may be placed on a Reserve List for consideration for similar roles, including those at a lower grade. Candidates who narrowly miss the benchmark and are not placed on the Reserve List may still be considered for an offer in a similar role at a lower grade.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to the Department for Science, Innovation and Technology from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Christine Liang
• Email : Christine.Liang@dsit.gov.uk

Recruitment team

• Email : dsitresourcing.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance DSITrecruitment.grs@cabinetoffice.gov.uk . If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints.

Attachments

DSIT T&Cs v1.2 Opens in new window (docx, 179kB)