Head of Disrepair

About the role

We’re looking for an experienced and strategic Head of Disrepair to lead our disrepair function and drive service excellence across the organisation. This is a key leadership role with significant influence, responsible for strengthening our approach to legal disrepair, improving processes, and ensuring consistent, high‑quality case management for our residents.

You will oversee a multi‑functional team, act as the senior link between operational teams and legal partners and represent Peabody in court settings and external engagements. Your expertise will help shape a high‑performing service, improve outcomes for residents, and embed robust accountability across the organisation.

This role offers the opportunity to make a meaningful impact, leading transformation in a high‑profile area and delivering sustainable improvements to the resident experience.

What you’ll do:

• Lead the organisation’s disrepair function, ensuring high‑quality, consistent and compliant case management.
• Drive strategic improvements, streamline processes and embed a culture of accountability and continuous improvement.
• Act as the senior liaison between operational teams, contractors and legal representatives, ensuring clear communication and strong collaboration.
• Represent Peabody professionally in court and external legal proceedings.
• Provide visible leadership, developing and supporting your team to manage complex disrepair cases effectively.
• Build strong relationships with internal stakeholders, contractors, legal partners and senior leaders.
• Monitor performance, identify risk, and ensure effective controls and governance across the service.
• Support the development of policies, guidance and best‑practice approaches to minimise disrepair and improve resident outcomes.

What you’ll bring:

• Extensive experience managing complex housing disrepair cases, including legal processes and court involvement.
• A strong track record of leading high‑performing, multi‑disciplinary teams within a fast‑paced environment.
• Demonstrable experience driving operational improvements and strengthening service delivery.
• Strong stakeholder management skills, with experience engaging legal professionals, contractors and senior internal colleagues.
• Excellent communication skills, with the ability to influence, negotiate and represent the organisation externally.
• Experience delivering service improvements focused on quality, efficiency and resident experience.

Why join us?

At Peabody, our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
You’ll join a team committed to improving outcomes for residents and delivering high‑quality services with integrity and impact.

What we offer

• 30 days’ annual leave, plus bank holidays
• Two paid volunteering days per year
• Flexible benefits scheme, including family‑friendly options and access to a discount portal
• 4x salary life assurance
• Up to 10% pension contribution

Please read before applying:

Interviews will take place in person at our Pitsea office on the 10th and 12th of March 2026

To apply for the Head of Disrepair role, please click ‘Apply Now’ and submit your CV along with a supporting statement outlining your suitability.

If you have any questions, email victoria.wilson1@peabody.org.uk

Please note Peabody does not offer sponsorship.

We may close this advert early if we receive a strong number of high‑quality applications.