Head of Home Improvement Agency

Job Title: Head of Home Improvement Agency
Starting Salary: £61,443 progressing to £68,775 per annum (pro rata for part time)
Hours: 37
Location: Countywide
Contract Type: Permanent
Directorate: Adult Care Services

About the team

The Hertfordshire Home Improvement Agency (HHIA) is a fast-paced, multi-district partnership dedicated to enhancing the quality of lives through home adaptations and improvements.

We're an innovative partnership with six districts coming together to provide a service that supports the independence of local residents. Working closely with local and central government, HHIA delivers high-quality services that promote independence and implement best practices.

About the role

This is a unique opportunity for a dedicated and proactive person join our fast-paced DFG adaptations and income generating service. We are looking for a highly motivated, enthusiastic, and organised person, who can deliver consistent high levels of managerial support. You will join a friendly, dedicated and inclusive team.

You will be responsible for overseeing the planning, coordination, and execution of home adaptations and improvements, as well as liaising with stakeholders such as local councils, contractors, and the people we support.

Key Responsibilities:

• Plan and manage the service’s operations, monitoring KPI’s to ensure adaptations are delivered on time and within budget.
• Oversee a team of staff and contractors, including recruitment, training, and performance reviews.
• Work with local and central government to secure funding and grants.
• Provide high-quality advice and consultation services to Hertfordshire residents.
• Ensure all work complies with relevant regulations and quality standards.
• Prepare reports and updates for senior management, the Partnership Board and external stakeholders.
• Identify opportunities, develop and implement strategic plans to take the Agency forward.
• Ensure the Agency delivers to the Board’s expectations of quality, timescales and budget spend.

About you

Essential:

• A degree in a relevant field (e.g., Business Management, Engineering) or equivalent experience
• Strong leadership and management skills
• Excellent communication and interpersonal abilities
• Familiarity with home adaptations, Disabled Facilities Grants, building regulations and associated legislation
• Budget management experience
• Problem-solving skills and attention to detail

Desirable:

• Experience of working with people with disabilities or long-term health conditions
• Experience of applied use of social care legislation

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Health and Social Care Services, level HSC14 job profile. Please locate this via:

Job profiles - Health and social care

To hear more about this opportunity please contact Catherine.Greenlaw@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date:11 or 12 December 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.