Head of Intelligence, Analysis and Insight

Job summary

Ofgem is at the heart of the UK’s transition to Net Zero, delivering and protecting £12bn of renewable energy and social schemes each year on behalf of government. These schemes are critical to supporting households, tackling fuel poverty and building a safe, affordable and sustainable energy system.

We are now seeking a Head of Intelligence, Analysis & Insight to establish and lead a new function to support our Audit, Compliance & Counter Fraud teams. This is a senior, influential role for someone who thrives on building capability, shaping strategy, and embedding intelligence‑led decision making in a complex, high‑impact environment.

Initially, you will focus on understanding the needs of senior leaders and operational teams, conducting a gap analysis, and designing a fit‑for‑purpose operating model. You will then lead the implementation of new systems, processes and governance that enable high‑quality intelligence collection, analysis and dissemination, while strengthening existing workstreams.

As the function matures, you will provide strategic leadership of intelligence, analysis and insight across Audit & Compliance. You will oversee intelligence and data analysis to identify risks, trends and emerging threats, shaping audit priorities, compliance and enforcement activity, counter‑fraud investigations and policy insight. You will also build a small multidisciplinary team and foster a culture of professional standards, collaboration and continuous improvement.

Externally, you will act as senior intelligence lead, strengthening intelligence‑sharing with regulators, government departments and law‑enforcement partners, ensuring all activity meets legal and ethical standards.

This role will suit an experienced intelligence or insight leader with the credibility to influence at senior levels, and the drive to design and embed a new function that protects public funds and delivers impact for consumers.

Ofgem has a culture of inclusion that encourages, supports and celebrates diverse voices and experiences, helping ensure we represent the consumers and communities we serve. Everyone is welcome and supported to bring their authentic selves to work.

SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK

Please note, this role is being recruited to in Ofgem. During 2027, it is expected that this role will move department as part of the Warm Homes Plan. The home department or organisation will be confirmed during 2026. The move between departments will be managed in line with the relevant staff transfer regulations.

Job description

Key Responsibilities

• Having conducted an assessment of the intelligence and insight requirements needed to deliver the SLT vision and the strategic objectives for the Audit & Compliance function (across its various audit, compliance and counter-fraud roles), lead the design and delivery of an integrated Intelligence, Analysis and Insight service, setting its vision, objectives, and operating model (including the governance, processes, and tools needed).
• Recruit, develop, and lead a small multidisciplinary team of intelligence, data, and analytical professionals, building a strong culture of professional standards, collaboration, and continuous improvement.
• Oversee the collection, assessment, and analysis of intelligence/data to identify risks, trends, and emerging issues. Lead on the delivery of intelligence and insight products that inform prioritisation, compliance and enforcement investigations, the targeting of audits, and which provide insight for our policy colleagues.
• Support a marked increase in robust intelligence-sharing arrangements with internal stakeholders, other regulators, enforcement agencies, and government partners, ensuring intelligence and insight activities comply with relevant legal frameworks (e.g. Data Protection Act 2018 etc.) and ethical standards.
• As senior intelligence lead, increase our engagement and presence at cross-government and inter-agency intelligence forums and networks, building and maintaining partnerships with other regulators, law enforcement, and government departments to enhance intelligence capability and data sharing.
• Advise the leadership team on intelligence-related risks, opportunities, and strategic priorities. Champion the use of evidence and insight to support regulatory interventions and scheme delivery, and embed intelligence-led decision making across the Audit & Compliance team, ensuring insight drives operational activity and strategic planning.

Key Outputs and Deliverables

• Production of an evidence-based gap analysis, implementation plan and operating model for an effective intelligence, analysis and insight team that supports counter fraud and compliance investigations, and targeted audit campaigns.
• Oversee the implementation of an intelligence & insight team within Audit and Compliance, and then the delivery of intelligence & insight as a service to the team.
• Production of a strategic threat assessment focused on protecting the environmental and social schemes administered by Ofgem’s Delivery & Schemes directorate.
• Manage effective and inclusive team resourcing and staff onboarding through close engagement with relevant Deputy Director, L3s, Heads of Professions, PDLs, and HR Staffers to ensure the best talent match to work needs.
• Help team members deliver by building a supportive, inclusive team environment based on trust-based relationships, transparency, and inclusivity.
• Take ownership of own and team members' professional development by providing ongoing coaching and identifying development opportunities in regular performance conversations.
• Support team members' performance evaluation through honest, fair, high-quality 360-degree feedback to PDLs.

Person specification

Essential Criteria

• Proven ability to motivate and lead an intelligence analysis and insight team, and a robust understanding of how to deliver intelligence analysis and data insight as a service [lead criteria].
• Experience of working in a complex environment, acting as an internal expert – advising and challenging senior leaders on strategic and operational intelligence/insight matters.
• Proven aptitude for leadership, e.g. building, and developing teams to deliver successful outcomes.
• Extensive experience working collaboratively with diverse colleagues.
• Develops, plans and delivers work outcomes, including clear and transparent work objectives, milestones and success metrics.
• Ability to build effective relationships and successfully influence challenging internal and external stakeholders, including in high pressure situations.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be required to prepare a presentation at interview stage

Benefits

Alongside your salary of £63,443, OFGEM contributes £18,379 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lucy Dowding
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

Role Profile_462402 Head of Intelligence, Analysis and Insight Opens in new window (pdf, 183kB)Candidate Pack_462402 Head of Intelligence, Analysis and Insight Opens in new window (pdf, 606kB)Terms and Conditions Apr25 Opens in new window (pdf, 335kB)