Head of Internal Communications

Title: Head of Internal Communications

Contract Type: Permanent, Full-Time (35 hours per week)

Salary: £76,034 per annum to £84,208 per annum (London weighted salary) or £66,380 per annum to £74,105 per annum (Regional salary), dependant on experience

Grade: 12

Reporting Office: Stratford, London or Trafford, Greater Manchester

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 15th December 2025 at 23:00

Interview Date: Week commencing 12 January 2026

Please click here for the role profile Head of Internal Communications Role Profile.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)

Join our Team at L&Q:

L&Q is one of the UK’s largest housingassociations and providers of social and affordable homes. We house around250,000 people primarily across London, the south east and north west ofEngland. Our vision is thateveryone deserves a quality home that gives them the chance to live a betterlife and we aim to provide homes and neighbourhoods everyone can be proud of.We want to do this by delivering safe, high-quality homes, services and supportto all residents.

To help usachieve our aim we are seeking an experienced internal communicationsleader for this new role reporting into the Director, Group Communications.

If this sounds like you, we would love for you to apply!

Your impact in the role:

The Head of Internal Communications will beresponsible for the strategic planning and delivery of all aspects of internalcommunications to support the L&Q to create an engaged, values-led andstrategy-focussed culture which embraces transformation and change activity todeliver better ways of working.

The successful candidate will demonstrate thepassion, drive and experience needed to lead effective and impactful internal communicationsacross a complex business model comprising 4,000 colleagues and a wide varietyof working personas. You will need to demonstrate a strong knowledge of internalcommunications strategies to support objectives from embedding values andculture, to improving engagement with corporate initiatives, and internalissues management. You should also have the ability to operate at a seniorlevel and at pace, bringing together individuals from across different teams withinCommunications and the wider business to support the delivery of strategic internalcommunications objectives.

Key Responsibilities:

• Lead the creation and delivery of L&Q’s internal communications plan, covering a range of activity to support L&Q’s annual cycle of internal initiatives, as well as delivering colleague engagement with wider strategic planning priorities.
• Design and deliver impactful communications channels and content which reflects the diversity of different colleague personas across the business, ensuring the whole workforce is effectively engaged.
• Lead on campaigns to promote L&Q’s values, behaviours and corporate strategy to colleagues, ensuring that our people and suppliers understand corporate priorities and their role in delivering these.
• Own communications’ relationship with the HR directorate and work alongside wider teams as needed to deliver internal engagement activity supporting colleague-facing corporate priorities including, but not exclusive to our Equality, Diversity and Inclusion work, Transformation and Change, our wellbeing programme and Great Place to Work survey, plus L&Q’s annual performance management process.
• Provide advice and guidance as appropriate for Executive Group, Governance Groups and relevant senior leaders within L&Q on the implementation of effective internal communications strategies, including those needed to manage risk.
• Regularly evaluate the impact of internal communications and lead recommendations for improvement.
• Lead, motivate and mentor L&Q’s Internal Communications team, setting an example in encouraging all members of the team to work together in a way which delivers effective outcomes and is in line with L&Q’s strategic objectives and values
• Operate as part of the Communications’ Senior Leadership Team, taking responsibility for a coordinated and compliant approach to the delivery of communications services, and deputising for the Director – Group Communications where necessary.

What you'll bring:

• Degree or Higher National Qualification, or extensive experience and proven track record, in a relevant area
• Demonstrable experience of working at leadership level in a comparable, fast-paced communications environment
• Proven track record of successfully managing internal communications for a large and complex organisation
• Proven track record of leading campaigns to promote and embed values and behaviours
• Demonstrable experience of leading change communications
• Proven ability to assess risk and develop proactive and reactive internal communications to manage this
• Evidence of well-developed written, interpersonal and organisational skills

A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!