Head of Internal Communications

Job summary

We are looking for a Head of Internal Communications to join the Internal Communications team at HM Land Registry (HMLR).

Providing strategic leadership, you will ensure delivery in line with agreed HMLR standards through developing communication platforms and channels in line with best practice, using strong evaluation techniques to underpin a cycle of continuous improvement across the wider communications team.

Job description

As Head of Internal Communications, you will lead, manage and develop the internal communications team by developing your own and your team's capacity, knowledge, experience and professional expertise in communications.

You will ensure that they deliver HMLR’s strategic campaigns to agreed standards and requirements, and build capability to meet current and future needs, whilst supporting delivery of HMLR's current business strategy and plan.

You will develop and maintain relationships at Director and Deputy Director level, particularly working in partnership with HR & OED colleagues to influence, align and secure support for HMLR’s internal communications. This includes collating and assessing data on communication trends to inform senior leaders and board committee on impact of communication activity.

Working with the Head of External Communications and Head of External Affairs, you will contribute towards, develop and implement a holistic communications strategy for the organisation.

You will also lead on the development of communications campaigns to support HMLR’s transformation portfolio, ensuring the most appropriate channels mix and that content is both relevant and timely.

For more information about the role and main duties, please see the attached Job Description.

Person specification

To be successful in this role you already hold membership of the Chartered Institute of Public Relations (CIPR), or a willingness to obtain membership; and/or have demonstrable equivalent experience.

You have proven experience of developing and implementing communication strategies, measuring their effectiveness, and providing advice and guidance to senior leaders.

Experience of directing multi-audience communication campaigns and role is key to this role, along with experience leading on identifying evaluation criteria and reporting to senior leaders and policy teams.

In addition, you have experience of managing and developing a team and the ability to work in a fast-paced and high-profile communications role.

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.

You must ensure you have the appropriate right to work in the UK before applying.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Chartered Institute of Public Relations (CIPR membership), willingness to obtain membership or demonstratable, equivalent experience

Benefits

Alongside your salary of £61,923, HM Land Registry contributes £17,939 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity– we value honesty, trust and doing the right thing in the right way.
• We drive innovation– we are forward-thinking, embrace change and are continually improving our processes.
• We are professional– we value and grow our knowledge and professional expertise.
• We give assurance– we guarantee our services and provide confidence to the property market.

You can find more information on our rewards package on our website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

To apply, please complete your CV to include your work history, experience and qualifications.

We will be scoring your CV against the following essential experience criteria:

• Experience of directing multi-audience communication campaigns.
• Experience of leading on identifying evaluation criteria and reporting to senior leaders and policy teams.
• Experience of working in a fast-paced and high-profile communications role.

You will then be asked to complete a 250-word technical box which should be used to demonstrate how you meet the essential technical criteria as follows:

• Chartered Institute of Public Relations (CIPR) membership, willingness to obtain membership or demonstratable, equivalent experience

Finally, you will be asked to complete the Personal Statement section in up to 750 words how you meet the essential experience criteria listed below in the attached Job Description below:

• Experience of developing and implementing communication strategies, measuring their effectiveness, and providing advice and guidance to senior leaders.
• Robust knowledge of communication tools and techniques used to implement strategies that meet organisational objectives.
• Experience of managing and developing a team.

If we receive a high number of applications, we reserve the right to complete an initial sift on the lead essential experience criteria, as below:

• Experience of developing and implementing communication strategies, measuring their effectiveness, and providing advice and guidance to senior leaders.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a virtual blended interview which will include a pre-prepared presentation Monday 20 July 2026.

The blended interview will test the technical skills, experience and behaviours listed in the attached job description, as well as any associated strengths associated with the role.

Candidates may refer to notes within their video interview, but they should be used as a prompt only.

You should ensure you read the attached Job Description fully before submitting an application.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. This will not be tested in the application or interview process.

HMLR is accredited to the Disability Confident Scheme (DCS), which denotes organisations which have a positive attitude towards disabled people.

If you require the panel to consider a reasonable adjustment or there is anything else, they would like the panel to take into consideration please notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

If you would like further information about the use of your personal data, please click on the link below:
Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Ronal Patel
• Email : ronal.patel@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

G7 - Head of Internal Communications - May 20_Ronal Patel Opens in new window (pdf, 174kB)Candidate Pack 2026 Opens in new window (pdf, 1699kB)