Head of Portsmouth Homes

Portsmouth Homes is seeking an experienced and forward thinking Housing Professional to lead our Housing Management and Leasehold services teams. This is a senior leadership role responsible for ensuring high quality services, strong regulatory compliance, and an excellent experience for all residents—whether tenants, leaseholders or shared owners.

You will be part of the senior leadership team shaping strategic priorities across housing and leasehold management, driving service improvements, and you will lead a multi disciplinary team to deliver consistent, customer centred outcomes. You will also play a key role in supporting the organisation’s response to the Social Housing (Regulation) Act and the Regulator of Social Housing’s Consumer Standards.

The Housing Management service has recently been through a review resulting in a new structure focused on enhancing customer service and Portsmouth Homes visibility to our tenants out in the community so you will be responsible for the embedding of this structure and new ways of working as well as developing and inspiring your teams.


Skills:

You should have:

Skills, Knowledge & Experience:

• The CIH level 5 diploma in Housing or be prepared to study for it
• Strong leadership skills with the ability to inspire, develop, and manage multidisciplinary teams
• Significant senior management experience in social housing, including tenancy and leasehold management.
• A strategic mindset with a strong understanding of housing law, leasehold responsibilities and regulatory compliance.
• Experience leading teams through change, service improvement and modernisation.
• Proven ability to manage risk, complex cases and sensitive resident issues.
• Experience of communicating at a senior level with senior leaders and council members/MPs
• Experience of driving improved performance in a social housing setting.
• Able to interrogate data with precision, drawing out key trends and insights that drive effective action

Attitudes & Behaviours:

• A people centred leader with a genuine commitment to delivering excellent resident experience and support for teams.
• Collaborative, open and solution focused in approach.
• Strong communicator with the ability to influence partners and build effective relationships.
• Resilient, positive, and motivated to achieve continuous improvement.
• A passion for delivering outstanding resident experiences and high quality housing services.
• Flexible in approach and willing to attend events and activities outside usual business hours as required