Summary

What you'll do

As Head of Communications, you will lead the strategy, development and delivery of integrated, multi-channel communications to residents and key stakeholders. Reporting to the Corporate Affairs Director, you will oversee a specialist team and drive a clear, consistent and engaging approach that supports organisational priorities and strengthens trust.

You will design and deliver communications programmes that improve resident experience, enhance satisfaction, and support major initiatives - from investment in existing homes to new regulatory requirements and crisis response.

You will act as a senior advisor to executive and leadership teams, ensuring communications are proactive, politically astute and aligned with NHG's values and transformation ambitions.

How you'll do it

• Develop and deliver a multi-channel resident communications strategy aligned to corporate priorities and measurable outcomes.

• Review and optimise resident communication channels and touchpoints to improve clarity, reduce complexity, and enhance experience at scale.

• Lead strategic campaigns supporting service improvement, regulatory change (including Awaab's Law), and investment programmes.

• Place residents at the centre of crisis and incident communications, establishing clear principles and processes to protect both residents and NHG's reputation.

• Oversee the creation and distribution of engaging digital, print, video and social content, including a structured social content calendar.

• Embed a consistent tone of voice that reflects NHG's values - compassionate, inclusive and dependable.

• Collaborate closely with operational teams, Resident Engagement and Involvement colleagues, Risk and Governance, and Corporate Brand to ensure alignment across the organisation.

• Provide expert communications advice to senior leaders, anticipating reputational risk and identifying opportunities to strengthen trust.

• Measure and evaluate the impact of communications activity, using insight to drive continuous improvement and improved customer satisfaction outcomes.

• Foster an inclusive culture where communications reflect and celebrate the diversity of our residents and colleagues.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Significant senior-level experience delivering strategic, multi-channel communications programmes in a complex, public-facing organisation.

• Demonstrable experience designing customer or resident communications strategies that build trust at scale.

• Strong leadership experience, including managing and developing teams.

• Excellent written, verbal and visual communication skills, with the ability to distil complex information into clear, compelling messages.

• Experience translating business strategy into impactful campaigns and content.

• Strong understanding of digital platforms, social media, and traditional media channels.

• Politically astute with experience advising senior stakeholders in regulated environments.

• Proven ability to anticipate reputational risk and operate confidently in high-scrutiny settings.

• Collaborative, organised and resilient, with the ability to drive cross-functional alignment.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 03 March 2026.  

Step 2: Successful candidates will be asked to do an assessment  

Step 3: Successful candidates will be invited to interview  

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

If you are successful and are offered this role with us, this offer will be subject to a number of pre-employment checks, including checks of your public online presence and public social media profiles. If you have any questions about what this will involve, please speak to a member of the HR Team.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.