Head of Service – Quality & Improvement

Leading Excellence in Quality, Assurance & Improvement Across Adult Social Care

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post

We are inviting applications for the role of Head of Service – Quality & Improvement, a senior leadership post responsible for driving excellence in social care practice, quality assurance, workforce development, data & insight, transformation, and regulatory readiness across Adult Social Care.

This role will:
• Provide strategic leadership for quality assurance, improvement, compliance and governance across ASC.
• Lead the data, insight, workforce development, CQC Assurance, co‑production and transformation functions.
• Ensure ASC maintains robust quality frameworks, strong audit activity, and readiness for inspection.
• Translate legislation and policy into effective practice, supporting senior managers.
• Drive cultural and behavioural change, embedding consistent, strengths-based practice.
• Guide major programs including transformation, savings delivery and workforce development.

The Person

We are seeking a confident, knowledgeable and values‑driven leader who brings depth, insight and strategic clarity.

The successful candidate will have strong strategic leadership and improvement capability, excellent analytical thinking and problem‑solving and strong influencing, negotiating, and partnership skills. You will also be committed to continuous improvement and innovation and have a collaborative, inclusive leadership style aligned with Brent values.

You will have senior leadership experience in Adult Social Care, health or complex system, and leading in quality assurance, improvement, governance or regulatory functions. You will have experience in managing organisational, cultural and service redesign, be skilled in interpreting complex data and developing evidence‑based actions and a proven track record delivering high‑quality, customer‑focused services.

An extensive knowledge of the Care Act, MCA, HRA, CQC regulations and understanding of Social Work and Occupational Therapy practice and workforce development is essential.

Why join us?

We know people achieve their best when they feed valued. At Brent, you’ll benefit from:

• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies for parent, guardians, and carers
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans, and season ticket loans
• Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment

Closing date: 7 April 2026 (23:59)
Additional Information

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the essential requirements on the Job description. We will accept a CV in support of your application, however, you should still provide a supporting statement.

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk