Head of Strategy and Portfolio

Job summary

GDS

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

1. joining up public sector services
2. harnessing the power of AI for the public good
3. strengthening and extending our digital and data public infrastructure
4. elevating leadership and investing in talent
5. funding for outcomes and procuring for growth and innovation
6. committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need.

Please note

Former DSIT recruitment campaigns are continuing as usual, but candidates should be aware that following the Government’s announcement on the changes to some civil service departments, roles will be subject to the machinery of government moves and will ultimately be in one of the new departments. We will provide more information if you are selected for a role. This work remains of high importance to the civil service, and we thank you for your continued interest.

Job description

Shape the future of public service transformation

CustomerFirst was created to test a new approach to transforming government services. We work with departments to redesign services end-to-end using a NewCo approach, bringing specialist teams around live problems and building an approach that can support reform at scale.

We are looking for an exceptional Grade 6 to sit at the centre of CustomerFirst. You will help shape our strategy and make sure we meet our objectives, connect with cross-government priorities, oversee the portfolio and make sure we are using our people, money and senior attention on the things that matter most.

This is a high-impact role. You will work directly with the CustomerFirst senior leadership team and help turn complex, fast-moving delivery into clear choices, strong governance and measurable progress.

Success after 12 months looks like

CustomerFirst is progressing towards it objectives, adapting as the evidence builds.

Senior leaders have a strong grip of priorities, finance, risks and delivery confidence that enable rapid, effective decision making.

You have delivered a mid-point review that gives decision-makers a clear view of progress and value.

Lessons from projects are captured and turned into practical NewCo tools and knowledge products.

Regular travel is an essential requirement of this role, including frequent attendance at the London office and visits to partner organisations across the UK, with applicants based in Manchester expected to travel to London on a regular basis to support face-to-face collaboration.

Person specification

Key Responsibilities

What you will do:

Lead CustomerFirst strategy - You will help shape and refresh the CustomerFirst strategy as we learn from delivery. You will ensure we are on track to meet our objectives, identify where the value proposition needs to shift and create the conditions for senior leaders to make clear decisions. You will support the development of the pipeline and strong relationships with other government departments. You will aslo be responsible for connecting our work to pioneering transformation programmes across government, including the Future Civil Service programme.

Own portfolio oversight - You will lead oversight of the full CustomerFirst portfolio, including governance, finance, priorities, dependencies, risk and reporting. You will ensure leaders have the right information at the right moment, without creating bureaucracy for its own sake. You will work closely with colleagues to ensure a healthy pipeline of activity, and resource allocated to this work.

Drive monitoring, evaluation and learning - You will ensure CF is taking a robust approach to monitoring and evaluation across CustomerFirst, supported by GDS analysts. This includes ensuring we build a clear evidence base, tracking progress against objectives and leading the mid-point review that will inform future decisions about the programme.

Build the NewCo toolkit and knowledge base - You will work with delivery teams, GDS, i.AI and wider partners to capture lessons from CustomerFirst projects. You will help turn those lessons into practical products, playbooks and toolkits that can be reused across government.

Support policy leadership across the portfolio - You will support policy professionals embedded in CustomerFirst projects, helping surface policy choices early and making sure barriers, dependencies and trade-offs are brought into senior conversations at the right time.

Lead a small, high-performing strategy and portfolio function - You will build the operating rhythm for the function and lead both directly and through influence. You will create clarity in ambiguity, uphold standards and support a culture where people can do their best work at pace.

As a line manager, you will be responsible for working with your members of staff to define their objectives, as well as managing their development and performance.

Essential Criteria

Experience leading complex strategy, portfolio, transformation or business management work.

Strong judgement in ambiguous environments, with the confidence to create clarity where there is no obvious answer.

Experience advising senior leaders and turning complex information into decisions.

Strong financial management, planning or resource prioritisation skills.

Experience building governance, performance or reporting systems that improve decision making rather than slow people down.

Ability to surface tensions, challenge constructively and push senior colleagues towards clear choices.

Strong leadership and management skills, including direct and matrix management, that prizes inclusion, performance management and development.

Desirable Criteria

You will be brilliant in this role if you:

Can see the whole chessboard, not just one project.

Love collaborating and creating connections - you don’t tolerate siloes.

Are comfortable saying “this is the trade-off” in a room of senior people.

Prefer useful evidence over perfect slides.

Can create order without creating unnecessary process.

Know when to hold the line and when to adapt as evidence changes.

Care about outcomes, public value and the practical details of delivery.

Invest the team around you, championing the team’s culture, diversity and inclusion.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Leadership
• Seeing the Big Picture

Benefits

Alongside your salary of £69,675, Department for Science, Innovation & Technology contributes £20,184 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Department for Science, Innovation and Technology offers a competitive mix of benefits including:

• A culture of flexible working, such as job sharing, homeworking and compressed hours.
• Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
• An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
• Access to a range of retail, travel and lifestyle employee discounts.

Office attendance

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

In the event of a large number of applicants, applications will be sifted on the personal statement only.

The interview will consist of behaviour questions.

Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.

Sift and interview dates to be confirmed.

Further Information

Former DSIT recruitment campaigns are continuing as usual, but candidates should be aware that following the Government’s announcement on the changes to some civil service departments, roles will be subject to the machinery of government moves and will ultimately be in one of the new departments. We will provide more information if you are selected for a role. This work remains of high importance to the civil service, and we thank you for your continued interest.

Reasonable Adjustment

We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.

Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DSIT Candidate Guidance. A DSIT Plain Text Version of the guidance is also available.

We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

Candidates who meet the minimum benchmark may be placed on a Reserve List for consideration for similar roles, including those at a lower grade. Candidates who narrowly miss the benchmark and are not placed on the Reserve List may still be considered for an offer in a similar role at a lower grade.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to the Department for Science, Innovation and Technology from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Catherine Carter McGrath
• Email : catherine.mcgrath@dsit.gov.uk

Recruitment team

• Email : dsitresourcing.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance DSITrecruitment.grs@cabinetoffice.gov.uk . If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints.

Attachments

DSIT T&Cs v1.2 Opens in new window (docx, 179kB)