Head of Systemic Development and Delivery

Job summary

Home-based, with occasional office attendance

Opportunity to use your proven experience of delivering and embedding successful product and service design, development and implementation at a senior level.

The Housing Ombudsman Service (HOS) provides independent, impartial and fair dispute support and resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

The Head of Systemic Development and Delivery role sits within the Development function of the Housing Ombudsman Service which is responsible for developing and delivering the Ombudsman’s duties and powers.

Job description

As Head of Systemic Development and Delivery, you will be a member of the Senior Leadership Team, and will be responsible for providing senior leadership to systemic product development and delivery, achieving maximum impact against the Ombudsman’s desired sector improvement outcomes through the interaction of their related powers and assurance over how they are being exercised. Specifically, your remit will include:

· providing advice up to the Ombudsman including systemic product development and selection using thematic insights, how to maximise the impact of the Ombudsman’s powers through effective integration to achieve their desired outcomes, and proposing a multi-year intervention programme;

· designing new systemic products and services including learning tools for the organisation to maximise our duties and powers and working with operations teams to implement;

· leading, managing and developing the systemic development and delivery team, ensuring service area outcomes are delivered; and

· developing effective relationships and collaborations with external stakeholders, representing, and advocating for, the Housing Ombudsman Service.

Person specification

Core requirements, which ideally will have been gained within the social housing, regulation and / or Ombudsman sectors, for this pivotal leadership role include:

· demonstrable experience of delivering and embedding successful product and service design, development and implementation at a senior level;

· proven experience of impactful collaboration at a senior level, both internally and with external stakeholders;

· demonstrable experience in research commissioning and techniques; and.

· a track record of successfully leading at a senior level, managing managers and ensuring staff development across a service area

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

If you’re looking for an opportunity to play a pivotal role in developing and delivering the Ombudsman’s duties and powers to deliver sector improvement outcomes, it’s an exciting time to join us and to contribute your skills to making a difference for millions of households.

For further details, please click ‘apply’ and download the information pack.

CLOSING DATE: 23.59 on Wednesday 03 June 2026

INTERVIEWS: Friday 17 and Monday 20 July 2026

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). The role will be closed to new applications immediately if / when we receive 120 applications or at the stated closing date – whichever occurs first. Applications after the role has closed cannot be accepted. We therefore strongly recommend applying as soon as possible.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jonathan McIntyre - CJA Recruitment
• Email : cja@cjagroup.com

Recruitment team

• Email : cja@cjagroup.com

Attachments

Head of Systemic Development and Delivery Final Opens in new window (docx, 37kB)