Heating and Billing Manager

We’re looking for two Heating and Billing Managers to join our Mechanical Services team and take operational responsibility for the delivery of heat network billing across our portfolio. In this role, you’ll manage billing and income collection services for approximately 250 heat networks, ensuring full cost recovery and compliance with Heat Trust standards. You’ll work closely with internal teams, contractors, and external stakeholders to deliver a first-class service to our customers while driving improvements and efficiencies. This is a key role in supporting the sustainable delivery of heat and hot water services and contributing to the development and implementation of our new strategy. You will be required to attend the office a minimum of two days per week for meetings and collaboration.

What you'll do

On a day-to-day basis, you’ll oversee billing operations, manage income recovery processes, and ensure compliance with regulatory and contractual requirements. You’ll act as the first point of contact for residents and local officers regarding billing queries, analyse billing data to monitor performance, and identify opportunities for improvement. You’ll manage relationships with third-party suppliers, attend monthly and quarterly review meetings, and produce reports on service performance. You’ll also support the development of a ‘one team’ culture, working collaboratively with Housing Operations and other departments to raise the profile of the Heat Networks team and deliver excellent customer service.

What you'll need

• Experience in contractor and stakeholder management
• Strong background in income and debt recovery processes
• Excellent communication and relationship-building skills
• Proficiency in MS Office applications, including Excel and Word
• Awareness of heat network best practice and standards, with a degree or working towards a professional qualification in Heat Networks

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.uk

Interviews will be taking place Tuesday 16th December

We reserve the right to close this advert early if we receive a high volume of suitable applications.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.