Helpdesk Assistant

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

You will be part of PfP Students, we are changing lives by creating thriving student living communities.

So, what are you waiting for? Join a Community that cares about you!

More about your role

We are looking for a Helpdesk Administrator who will act as the first point of contact for any enquiries and provide the relevant information/ advice required. You will manage and maintain relevant administration and reporting systems whilst promoting our service to prospective customers.

This role is based on site at the University of Hertfordshire, Hatfield, Herts, AL10 9BT with shift patterns of 9am – 6pm or 10am – 7pm

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.

For more information, download a copy of the job description.

More about you

On a daily basis, you will have to deal with a variety of issues ranging from complaints to allocation issues. You will be asked to maintain good client and colleague relationships. We are looking for someone who has a track record of working in a customer service role and well versed in Facilities Management.

The ideal candidate will have

• Customer Service Experience,
• Knowledge of Facilities Management,
• Excellent communication skills – written and verbal,
• Good IT skills

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

• Buying and selling holidays
• Pension with matched contributions
• Training
• Extra perks including huge discounts and offers from shops, cinemas and much more.