Higher Level Family Support Worker - Intensive Family Therapy

Higher Level Family Support Worker

Intensive Family Therapy (IFT)

We are looking for a passionate and skilled Higher Level Family Support Worker to join our Intensive Family Therapy (IFT) Service. This is an exciting opportunity for experienced practitioners who are committed to helping children, young people and families make sustainable positive change.

Working alongside Lead Therapists within a multidisciplinary therapeutic team, you will play a key role in delivering practical interventions, supporting therapeutic plans, strengthening family relationships, and promoting positive outcomes across home, school and community settings.

About the Role:

As a Higher Level Family Support Worker, you will work directly with children, young people and families experiencing complex emotional, behavioural and social challenges.

You will support the delivery of therapeutic interventions and help families translate therapeutic learning into meaningful change in everyday life. The role involves close partnership working with schools, families and professional networks to ensure that interventions are effective, consistent and responsive to need.

Key Responsibilities:

• Deliver agreed interventions with children, young people and families in line with therapeutic plans and identified outcomes.
• Work under the guidance of the Lead Therapist, adapting interventions in response to therapeutic recommendations and changing family needs.
• Undertake school-based observations to assess engagement, behaviour, social interactions and educational participation, feeding back findings to therapists and professional partners.
• Support children and young people through transitions and changes within educational settings, promoting attendance, engagement and emotional regulation.
• Reinforce therapeutic work undertaken by Lead Therapists, ensuring consistency across home, school and community environments.
• Monitor and review a young person's understanding and application of therapeutic concepts and strategies, providing feedback that informs ongoing assessment and planning.
• Maintain effective communication with families, schools and partner agencies to support implementation of intervention plans.
• Support access to community-based and pro-social activities that build resilience, confidence, independence and positive peer relationships.
• Provide practical and emotional support to children, young people and carers, encouraging engagement and sustained positive change.
• Maintain accurate, timely and high-quality records of all contacts, observations, interventions and outcomes, in line with safeguarding requirements and service standards.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

About you:

Qualifications:

• Educated to GCSE level or equivalent.
• NVQ Level 4 (or equivalent qualification) in a relevant field.
• Willingness to undertake ongoing training and professional development.

Experience:

• Significant experience of working directly with children, young people and families presenting with complex needs.
• Experience of delivering evidence-based interventions and achieving positive outcomes.
• Experience of working collaboratively with schools, partner agencies and multidisciplinary teams.
• Experience of supporting vulnerable children and promoting their welfare and wellbeing.
• Knowledge and understanding of child development, emotional wellbeing and family functioning.
• Experience of maintaining accurate records and contributing to assessments, plans and reviews.

Essential Skills:

• Strong relationship-building and communication skills.
• Ability to engage effectively with children, young people and families from diverse backgrounds.
• Ability to work flexibly and creatively in home, school and community settings.
• Excellent organisational skills and the ability to manage competing priorities.
• Ability to observe, analyse and communicate information clearly and professionally.
• Commitment to safeguarding, equality, diversity and inclusion.
• Confidence in working independently whilst contributing positively to a multidisciplinary team.

Working Arrangements & Benefits:

• Full‑time, role: community, office and home working across Birmingham.
• Regular supervision, CPD opportunities and team development.
• Valid driving license and access to a car with business insurance.

Our Benefits:

• We pay your DBS application fee and reimburse your update service fee
• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Salary Sacrifice Car Scheme which gives you the chance to drive a brand-new car for an affordable fixed monthly amount as part of a salary sacrifice initiative. With no deposits or credit checks required a range of all-inclusive driving packages
• Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns, to support the needs of the Trust and to ensure a positive work/life balance for our employees
• You will receive a generous local government career average pension scheme in line with the Local Government Pension Scheme
• Discounted gym memberships with Pure Gym and Nuffield Health

How to apply:

In order to be considered for this role please complete the application form ensuring you outline your relevant experience and why you are suited to the role. CVs will not be accepted.

Interviews are expected to take place the week commencing 5th October 2026.

For informal enquiries you may contact either:

Nadine Sendra on 07510370195 nadine.sendra@birminghamchildrenstrust.co.uk Alyce Simpson-Ward on 07511406219 alyce.simpson-ward@birminghamchildrenstrust.co.uk or Danielle Phayer on 07511406217 danielle.phayer@birminghamchildrenstrust.co.uk .

Safeguarding Statement

Birmingham Children's Trust is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to satisfactory pre-employment checks, including an Enhanced DBS check. We expect all staff to uphold and promote equality, diversity and inclusion and to actively support anti-discriminatory practice.

Together, we can help children, young people and families achieve their full potential.

Benefits

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.