Home Moves Coordinator - FTC - 7383

Title: Home Moves Co-ordinator

Contract Type: FTC until 30th September 2026 – Full Time – 35 Hours

Salary: £28,886 per annum to £31,876 per annum (Regional salary), dependant on experience

Grade: 6

Reporting Office: Manchester, Trafford

Working Location: Nexus, Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: Monday to Friday

Closing Date: 12th January 2026 – 23:00

Interview Dates: Interviews will be held in person at our Nexus office on a date to be confirmed.

Please click here for the role profile - Home Moves Co-ordinator.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Housing Management Team at L&Q:

Would you like to join our revamped Housing Management Team as a Home Moves Co-Ordinator and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

As a Home Moves Co-Ordinator, you will be responsible for managing a caseload of empty homes and facilitating all aspects of the lettings service.

We are looking for applicants who are passionate in delivering excellent customer service to everyone they interact with, whether this be existing or prospective residents, or internal and external colleagues, partners and stakeholders.You will work as part of the Home Moves Team based in Trafford, Manchester, interacting closely with the Empty Property Team and Trafford Councils rehousing team to deliver a seamless and effective lettings experience to customers and residents.

If this sounds like you, we would love for you to apply!

Your impact in the role:

The individual must be self-motivated and confident in taking ownership of letting empty properties within agreed timescales whilst adhering to policies and procedures. The ability to produce results, work to tight deadlines and deal with a demanding workload means that the successful candidate needs to be able to work under pressure and prioritise their work effectively.

We are looking for someone who is used to working in a demanding customer facing environment, has great attention to detail and a desire to help residents with their housing needs-experience of working in lettings and allocations is desirable but not essential.

What you'll bring:

• Please note, a full driving license and access to a car for work purposes are essential for this role
• Good at building relationships with people and be able to communicate well with colleagues and residents.
• Able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping the promises you make.
• Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.
• Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.
• Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.

Our customers are the most important part of our business and as a member of the Housing Management Team it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the department and organisation.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ