Homelessness Prevention Officer

We are recruiting a Homelessness Prevention Officer at Caerphilly County Borough Council.

Working hours: 37
Contract Type: Full Time, Fixed Term until December 2027
Location: Ty Penallta

Team: Housing Solutions - Housing Advice Centre

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £28,598 - £31,022 and offer access to training and development opportunities.

An exciting opportunity has arisen to join the team in the role of Homelessness Prevention Officer.

We are seeking someone who is passionate about homelessness and housing and can manage a case load. You will be solutions focused to support us in achieving prevention outcomes.

The post holder will provide a first response service to all phone enquiries and visitors to the Housing Advice Centre in relation to their actual or potential homelessness situation. You will provide practical advice on seeking a sustainable housing solution through the assessment of the client’s homelessness (actual or threatened) status.

For the role, we ask that you have:

• A relevant Level 2 qualification on the Credit and Qualifications Framework for Wales, for example, NVQ2 Administration, GCSEs Grade A*-C.
• A working knowledge of the local housing market, the private rented sector and the standards of private rented accommodation.
• Proven experience of working in a busy office environment involving direct contact with the public.

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We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Sadie O’Connor on 01443 873552 or email oconns@caerphilly.gov.uk.

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.