Homeowner Officer 7607

Title: Homeowner Officer

Contract Type: Fixed Term 12 months, Full Time, 35 hours

Salary: £32,881 per annum (London), £28,886 per annum (Regional)

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location

Closing Date: 16th March 2026

Please click here for the role profile - Homeowner Officer.pdf

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

* Previous candidate may need not apply.

Join our Homeownership Team at L&Q:

We are currently seeking a Homeowner Officer to provide high‑quality administrative support for our homeownership home improvement service . This is a customer‑focused role where accuracy, collaboration and a first‑time‑resolution mindset are key.

The role sits within the Homeownership Team, which supports homeowners throughout the sales process—from pre-sale through to reservation—ensuring transactions progress in line with business targets. The team also:

• Communicates with customers at every stage of their journey
• Provides accurate and timely information to solicitors acting for prospective purchasers
• Supports residents purchasing additional shares through the staircasing process
• Works collaboratively with internal teams and external stakeholders to help achieve performance targets

This is an excellent opportunity for someone with strong attention to detail, confidence working with legal documentation, and a customer-focused approach.

If this sounds like you, we would love for you to apply!

Your impact in the role:

In this role, you will review and interpret legal documentation, including leases and transfer documents, to assess and determine homeowner improvement requests. Decisions will be made in line with relevant lease or transfer provisions, ensuring compliance and consistency.

You will have a varied workload and will be responsible for:

• Providing accurate and timely administrative services for homeowner improvement requests
• Preparing written documentation to be sent to our customers
• Managing daily workloads to meet agreed volume and service targets
• Taking ownership of customer enquiries and seek to resolve issues at first point of contact
• Supporting income generation by ensuring correct charges are raised and collected
• Maintaining accurate records and data across relevant systems
• Working collaboratively with internal teams and external stakeholders, including customers, solicitors, mortgage lenders, surveyors and financial advisors

What you'll bring:

To succeed in this role, you will be customer‑focused, bring a positive attitude, and communicate confidently. You will be able to work on your own initiative, manage multiple tasks effectively, and have experience within a housing or legal environment.

You will have:

• Good knowledge of shared ownership, leasehold legislation and homeownership
• Strong customer service skills with a solutions‑focused approach
• Good IT skills with working knowledge of Microsoft Office
• Excellent attention to detail
• Ability to manage competing priorities and work to deadlines
• Team working and collaboration skills for working with internal and external stakeholders

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ