Homeownership Compliance Team Leader

In this varied and people‑focused role, your day could start with reviewing performance data and coaching a team member through a complex homeowner query, before supporting residents and colleagues with a range of homeownership enquiries. You may then guide a resident through their Right to Buy application, and later review a policy draft to ensure it meets both compliance requirements and customer needs.

As the Homeownership Compliance Team Leader, you’ll be the go‑to person for a small team of specialists—providing expert guidance, championing resident‑focused service, and ensuring high performance across the team. You’ll coach others through legislative changes, manage complex cases, analyse KPIs to drive improvements, and work closely with colleagues and residents to keep our services compliant, streamlined, and centred on positive customer experience.

About You

You’re a confident, compassionate leader who thrives on responsibility and variety. You bring clarity to complex challenges, inspire others through change, and build strong, collaborative relationships across the business. With a passion for great service and continuous improvement, you balance expertise with empathy and always put residents at the heart of what you do.

What We're Looking For

• Experienced in managing homeownership services within social housing, with a strong grasp of relevant legislation.
• An experienced team leader who supports and motivates others.
• Strong communication skills, able to explain complex issues clearly and inclusively.
• Confidence managing complex homeownership casework.

This is a hybrid role, working a minimum of 2 days a week at our Westminster Bridge Road office.

If you’re solutions-focused, driven by purpose, and ready to lead a team delivering excellent services to our homeowners—we want to hear from you.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Please read before applying:

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Interviews will be held on Teams between Tuesday 7th - Thursday 9th April.

If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk