Homestraight Coordinator

About the role

Role Summary

As a Home Straight Coordinator, you will deliver high-quality, flexible, and personalised support to Dover District Council tenants exhibiting hoarding behaviours. Your goal is to reduce risks, improve wellbeing, and empower customers to make positive choices for a healthier life.

Salary:

£28,700 (FTE)

Hours of Work:

21

Contract:

Permanent

Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

"I started & developed the Home Straight service 5 years ago and our contract has been extended ever since. Although Home Straight's standards are non-negotiable, I am eager for Coordinators to play to their strengths and make their role their own. I look to develop my team's strength's through training, new experiences and responsibilities and I develop the service collaboratively. "

Simon Foster - Home Straight Team Manager

What will you be doing?

Role Specific Responsibilities

•Hold a caseload of customers
•Identify and address immediate safety hazards.
•Build trust and maintain professional boundaries.
•Conduct needs and risk assessments, support plans, and Clutter Image Rating Scale (CIRS).
•Identify root causes of hoarding and refer to specialist services.
•Engage customers in decision-making about their home and possessions.
•Maintain accurate case records in data management systems.
•Provide structured support sessions with each customer to achieve agreed goals.
•Develop relationships with partner agencies and encourage family involvement.
•Signpost customers to external services for additional support.
•Promote Home Straight service to professionals and agencies.
•Follow lone working policies and safeguarding protocols.
•Ensure confidentiality, dignity, and compliance with data protection.
•Attend training, team meetings, and identify personal development needs.
•Adhere to health and safety and equal opportunities policies.
•Collaborate with other Town & Country Housing teams and undertake additional duties as required.

General

•To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.

•Recognise, respect, and promote the different roles and diversity of the individuals within the business.

•To actively contribute towards achieving the business performance targets.

•Work in accordance with the General Data Protection Regulations (GDPR) and ensure you complete training on data protection regularly.

•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

•To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.

•Attend and participate in training and other meetings and staff events as required.

•Be an effective member of your team, presenting a positive impression of your section and the business.

·•This role requires the individual to travel to various sites, and it is therefore expected that an individual in this role has a full driving licence and access to a car with relevant insurance.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected

About You

Education & Qualifications

•Evidence of a good educational standard, including GCSE English and Maths - Essential
•A satisfactory enhanced DBS check is required for this role - Essential
•Full driving licence and access to insured vehicle. Personal vehicles need to be insured for business use - Essential

Key Skills & Competencies

•Experience of providing support to the designated customer group either in a volunteering or paid role - Desirable
•Strong organisational and time management skills, able to arrange and manage workload demands, determine priority tasks, meet tight deadlines and achieve goals - Essential
•Up to date knowledge of welfare benefits for the designated customer group - Desirable
•Knowledge of local support services and referral pathways - Essential
•Excellent communication skills (verbal and written) - Essential
•Demonstrate commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs - Essential
•Understanding of confidentiality and data protection issues - Essential
•Proficient in Microsoft Office and Case Management systems, with attention to detail - Essential
•Ability to produce case studies and reports - Desirable

Behaviours

•Self-reliant and able to work on own initiative with minimal supervision - Essential
•Ability to collaborate and work as part of a team - Essential
•A willingness to work in a flexible manner as the service requires it - Essential
•Willingness to train and gain relevant qualifications - Essential
•Ability to work flexibly and in different locations - Essential
•Approachable with a positive, can-do attitude - Essential
•Empathy and understanding of the customer group we work with and support - Essential

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Sunday, 25 January 2026

Interview Date:

Monday, 2 February 2026