Hostel & HMO Officer (Part Time)

Grade 6- £39276- £42771pro rata (Part- Time Post -21 Hours)

About Us:

The Hostels and HMO Team for London Borough of Havering Currently Consists of 3 Hostels, a Mother and Baby Unit and HMO properties in the Havering Area

At the London Borough of Havering’s Hostels Service, we pride ourselves on being an innovative team with a commitment to the needs of homeless adults, children and young people in the borough. With a firm focus on achieving positive outcomes and reducing risk of harm at all times, we work closely with families to support positive changes where necessary. This is a unique and rewarding position where you can see first-hand improvements and changes with residents and assist them in making positive changes. In this role you will play a key part in the delivery of a highly effective growing service

About the Job

We are recruiting for a skilled and enthusiastic support worker to provide support to families living in Homeless Accommodation in the London Borough of Havering.

We are looking for applicants that can demonstrate knowledge and experience of working with both Adults and Children and have a good understanding of safeguarding.

The Hostels Service adopt a Psychologically Informed Approach when working with our residents and would welcome applications from candidates with an understanding of this model. Ideally applicants would have some knowledge of Housing and Homelessness matters including rent collection and the management of Anti-Social Behaviours

Applicants should be able to provide a high quality service to Hostel and HMO residents who are housed in temporary accommodation with, at times, complex needs.

You will support people to sustain their quality of life, develop support plans and engage various support agencies.

You will provide advice for safeguarding, health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.

Act as the principle point of contact for casework within Hostels and residents to co-ordinate solutions for drug and alcohol, domestic violence, and mental health issues. Ensure the environment and conditions that residents experience is high quality and well maintained. Lead on safeguarding and vulnerabilities to ensure smooth transition into suitable accommodation.

Where relevant take action in line with license agreements, manage nuisance and anti-social behaviour.

Key Aims and Objectives of the Job include:

• Able to deliver holistic support to residents
• Manage Changing Needs of residents and Hostel Service
• Provide a High Level of Communication
• Able to advocate for residents
• Maintain a variable and busy schedule
• Able to work closely with partnerships and stakeholders
• Deliver excellent customer service
• Successfully work in a multi-agency setting
• Work closely as a Team with all colleagues
• Candidates will need to evidence experience and knowledge of working with Adults and Children
• It is imperative that you will have a good understanding of Safe-guarding

Applicants must be able to work on-site between Monday-Friday 9am to 5pm. Hybrid Working is not offered. Applicants must be prepared to travel to sites within the London Borough of Havering, therefore a car driver would be desirable.

Please view Job Profile here

For an informal discussion about the post, please contact Joy.Parsons@havering.gov.uk

The closing date for the receipt of applications is 21/9/25 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.