Housing and Property Management Apprentice

About the job

Salary: £7.55 per hour
Hours per week: 37
Contract type: Apprentice

An exciting opportunity has arisen for an enthusiastic and committed individual to join Luton Borough Council’s busy Tenancy Services and Temporary Accommodation Management team as a Housing & Property Management Apprentice.

This role offers an excellent introduction to housing services and provides a strong foundation for a career in local government. As an apprentice, you will gain hands-on experience across a wide range of housing management activities, developing key skills in tenancy and property management while working as part of a supportive and professional team.

You will support the delivery of high-quality, customer-focused housing services, responding to enquiries from residents, colleagues, and partner agencies through a variety of channels including telephone, email, written correspondence, and face-to-face contact. The role will also involve assisting the service in undertaking visits, inspections, tenancy audits, viewings, and tenancy sign-ups.

You will be responsible for maintaining accurate and up-to-date records using Council IT systems, ensuring information is entered correctly and handled with attention to detail. You will also provide appropriate advice and support to residents, internal services and external organisations as required.

We are looking for someone who is organised, flexible and co-operative, with the ability to plan and manage competing deadlines in a fast-paced environment. You should be a confident team player who is willing to use initiative, contribute ideas and help improve systems and processes. Telephone duties and additional tasks will be undertaken as required.

This apprenticeship is a fantastic opportunity to gain practical experience, develop professional skills and build a rewarding career in housing and property management within local government.

Please note this role does not attract sponsorship.

About you

You will be a motivated and reliable individual with the ability to work effectively both as part of a team and on your own initiative. You will have strong interpersonal skills and be able to communicate clearly, courteously, and tactfully with people at all levels, including residents, colleagues, and partner organisations.

You will understand equality and diversity issues and a willingness to work in line with the Council’s internal policies and key business policies relevant to the housing sector. You will be organised and able to plan, prioritise and manage your workload effectively to meet deadlines.

You will have good written communication skills, with the ability to draft clear and accurate emails and reports, demonstrating a good standard of spelling and grammar. You will be confident in using a range of IT systems to support your work and maintain accurate records.

You will hold Functional Skills Level 2 or GCSEs at grade C/4 or above in English and Maths (or equivalent) or be willing to work towards these as part of the apprenticeship. You must be able to commit to the relevant apprenticeship training, including Functional Skills if required.

To be eligible for this apprenticeship, you must have lived in the UK, Gibraltar, the EEA, Switzerland, or EU overseas territories for at least the previous three years.

About us

Our ambitiousLuton 2040 Vision– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

How to apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply

Available documents

Attached documents are available under links. Clicking a document link will initialize its download.

• download: PREF104393 Apprentice Housing and Property Management.docx 2026.docx
• download: Luton_Values_Flyer.pdf