Housing Apprentice

Housing Apprentice

Fixed Term Contract for 19 months

£10 per hour,37 hours per week

The Housing Apprentice will play a key role in the support of the Private Sector Housing Team primarily within Wychavon and Malvern Hills Districts, as well as supporting the wider Housing Team, including the Housing Options and Strategy Teams.

This apprenticeship role includes studying towards a Level 4 Regulatory Compliance Officer apprenticeship qualification.

The post holder will be expected to:

• Respond to customer enquiries via telephone, mail and electronically
• Progress cases, from application to final outcomes, alongside the collection of any additional required information from a range of sources
• Keep excellent records of customer contacts and outcomes while ensuring that information is recorded and shared within GDPR rules
• Support colleagues in the housing team with administrative work, updating case notes and creating case files for Officers.
• To help with the production of information available to the public such as leaflets, website information and social media posts.
• As you move through your training qualification, you will be able to progress risk assessments, undertake investigations, write reports and undertake enforcement action.
  

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan(attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

To discuss the post or for further information, please contact:

Kate Stevenson Pugh, Senior Private Sector Housing Officer on 01386 565415 or Rachael Tooth, Principal Housing Officer on 01386 565511.

Please note:WychavonDistrict Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

Closing date: Sunday 7 December 2025

Interview date: Monday 15 December 2025 (and Tuesday 16 December 2025 if required)

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.