Housing Assistant

About the role

Do you want to build a career in housing and play a vital part in transforming services for tenants?

This is your chance to join North Northamptonshire Council’s Housing Management Service at an exciting time of real change and investment. Following a major restructure, we are making our service more visible, proactive and closer to our tenants than ever before.

As a Housing Assistant, you’ll provide essential support to our Housing Support Team, including Tenancy Support and ASB Officers, – helping us deliver excellent services while learning the skills you need to progress in housing. You’ll be part of a team that’s modernising, forward-looking and passionate about making a difference.

You will be part of a service that is:

• Visible and connected – smaller patches, stronger links with tenants and communities.
• Cleaner and safer – more caretakers working across our estates.
• Supportive and responsive – stronger focus on helping vulnerable tenants and quicker support with adaptations.
• Engaged and accountable – a stronger tenant voice and more opportunities for residents to shape our services.

This role is the perfect opportunity to gain hands-on housing experience in a supportive environment, with clear pathways for training and career development.

What will you be doing?

What you will be doing

You’ll provide vital day-to-day support to ensure our Housing Support Service runs smoothly and tenants receive a responsive service.

Your work will include:

• Acting as a first point of contact for tenants, answering queries quickly and professionally.
• Supporting Tenancy Support Officers and ASB Officers with home visits, case administration and monitoring, and community engagement activities.
• Handling administrative tasks such as diary management of the team, casework management, record keeping and case monitoring.
• Helping tenants access the right services and support when they need it.
• Assisting with cases involving Anti-Social Behaviour, Tenancy Support and Aids & Adaptations referrals.
• Contributing to tenant engagement activities and events, including estate walkabouts.
• Building positive relationships with tenants, colleagues, stakeholders and communities.

About you

We’re looking for enthusiastic, motivated people who want to make a difference and grow their career in housing.

What will you bring to the role:

• Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
• Good organisational and communication skills, with an eye for detail.
• A friendly and approachable manner, with the confidence to deal with tenant queries.
• Experience in customer service, administration or housing support (formal housing experience is welcome but not essential).
• A willingness to learn, take on new challenges and support colleagues across the service.

This is an excellent opportunity to develop your career within a large, forward-looking housing service, while helping to create safer, stronger and more connected communities.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)