Housing Assurance and Engagement Manager

Job Description

The London Borough of Harrow is looking for a Housing Assurance and Engagement Manager to lead the Housing Assurance and Engagement function within the Insight & Housing Strategy service. This service provides vital oversight of compliance with the statutory and regulatory framework governing registered providers of social housing, ensuring that the council continues to meet its obligations while delivering services that place residents at the heart of decision‑making.

The postholder manages and develops a team of five specialist leads covering resident engagement, housing strategy and partnerships, communications, regulatory assurance, and housing policy and projects. Through strong leadership, the Housing Assurance and Engagement Manager ensures that each area contributes effectively to a cohesive and forward‑looking approach to assurance, compliance and resident involvement across Housing.

A key focus of the role is providing strategic oversight for the development and implementation of housing policies, projects, engagement strategies and communications activity. This includes championing innovation, embedding service improvement and maintaining alignment with the council’s broader strategic priorities and regulatory expectations. The role leads on initiatives designed to strengthen governance, transparency and accountability, ensuring that residents’ voices shape service development and that the council continues to operate in a robust, compliant and resident‑centred manner.

Working collaboratively with Housing services, wider council departments, elected members, statutory partners and the voluntary and community sector, the Housing Assurance and Engagement Manager plays an essential role in supporting a culture of continuous improvement and ensuring that Harrow’s housing services remain responsive, trusted and compliant.

The successful candidate will have:

• Strong leadership and people management skills, with experience of managing multidisciplinary teams.
• Excellent communication, influencing, and stakeholder engagement skills.
• Ability to manage complex projects and competing priorities under pressure.
• Strong analytical and problem-solving skills, with experience of using data to inform strategy and improvement.
• Ability to build and maintain effective working relationships across all levels of the organisations and externally, with a range of stakeholders.
• Proficiency in Microsoft applications, systems and other business tools.
• Effective written and verbal communication skills that include persuading, influencing, negotiating, informing, explaining, listening and understanding, for a range of audiences.
• Educated to degree level or equivalent, or with substantial relevant experience.
• Level 4 Housing Management Qualification or willing to undertake this.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn