Housing Caseworker

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

Housing Caseworker - Braintree, Essex

At Peabody, we are committed to assisting tenants in our temporary accommodation services who may need guidance to maintain stable housing and live independently. We provide a person-centred service to households who are homeless or may be at risk of homelessness, experiencing financial pressures, or adjusting to new tenancies whilst their homeless application is assessed by the local authority. As housing caseworkers, we focus on early intervention, tenancy sustainment, and connecting tenants to the right services, helping them build confidence, develop independence, and move on to longer-term, secure housing.

Please note:

This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work.

We currently have 1 full time vacancy working 37.5 hours per week.

About the role:

You will guide and empower tenants in temporary accommodation to sustain their tenancies through the delivery of housing-related advice. The role encourages tenants to take a proactive approach in managing their accommodation and personal housing plans as defined by the local authority.
About you:

You communicate clearly and effectively with tenants, colleagues, and stakeholders, and consistently deliver excellent customer service in a supportive and respectful manner. You have a strong awareness of professional boundaries and always maintain them. Adaptable and flexible in your approach, you are committed to equality, diversity, and inclusion.

You’re skilled at building positive relationships and thrive when working as part of a team. Highly organised and proactive, you can confidently manage a varied caseload while maintaining strong attention to detail and accurate record-keeping. With solid IT skills, you demonstrate resilience and bring a positive, can-do attitude to everything you do.

Desirable but not Essential Skills/Experience:

• Experience assisting people in housing, support and customer-facing roles.
• Transferrable skills or lived experience.
• Understanding of tenancy sustainment and housing-related support needs.
• Knowledge of welfare benefits, including Housing Benefit, Universal Credit and disability benefits.
• Awareness of safeguarding practices and responsibilities.
• Understanding of health and safety requirements within a housing environment.
• Knowledge of statutory and voluntary services and referral pathways.
• Understanding of confidentiality and data protection principles.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values – Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We believe in creating a workplace where everyone feels supported, included, and empowered.

We offer:

• 25 days’ annual leave plus bank holidays.
• Flexible benefits package – including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.
• Regular support, supervision, and opportunities for training and development.
Please read before applying:

As part of your application, we’ll ask you to answer a few questions to help us understand your suitability for the role, including one focused on our values so we can learn more about what matters to you and how you work.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Shortlisting and interviews for this role will be conducted on a rolling basis. As a result, suitable candidates may be contacted at different stages of the process. Please keep an eye on your inbox and ensure you are reachable by phone in case we need to get in touch.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Harry.lund@peabody.org.uk

Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.