Housing Income Officer (Recharges)

Job introduction

Fixed term for 12 months

We’re offering an exciting opportunity for a motivated and experienced individual to join our Housing Income Management Team as a Housing Income Officer, with a focus on recharges. This role plays a key part in helping us maximise income into the Housing Revenue Account (HRA).

You’ll work closely with management to develop, design, and implement a refreshed Recharge Procedure. You’ll collaborate with colleagues across Housing People Services, and Homes & Investment, ensuring the procedure is robust, fair, and effective.

This role is available as a secondment to internal applicants in line with our secondment policy. Before applying, please ensure you have read the Secondment policy to ensure you are eligible to apply. In accordance with the policy, please ensure you have the written approval of your line manager before applying. Evidence of this must be included with your application.

If you have any questions, or would like to discuss the post further, please get in touch with shah.rahman@brighton-hove.gov.uk.

About the role

Key responsibilities

• Liaise with contractors, housing colleagues, and tenants to gather supporting evidence.
• Prepare and issue recharge invoices, ensuring accuracy and timeliness.
• Maintain detailed records of all recharge cases and monitor recovery progress.
• Respond to queries and disputes, providing clear explanations and resolutions.
• Contribute to the development and improvement of recharge policies and procedures.
• Support income recovery targets and ensure compliance with regulations.

There’s also scope to bring your creativity to the role by developing a discretionary recharge scheme to enhance the support we offer to our residents.

To thrive in this role, you’ll need excellent communication and negotiation skills, experience in debt recovery or income collection and an ability to work collaboratively and autonomously.

If you enjoy new opportunities and have the skills demonstrating our behaviours - respect, collaboration, efficiency, customer focus, openness and creativity as well as experience of being able to deal with changing demands, we would like to hear from you.

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Shortlisting guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

For more information about our values and the benefits of working at the council, visit Why work for us

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Please note that this post is subject to a Basic Disclosure Criminal Records Check.