Housing Needs Admin Support Officer

Job description

Contract terms

Starting salary: SO1 (£38,256 – £39,276)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 18 per week
Contract type: Permanent
Closing date: Sunday, 5th July 2026 at 23:59
Expected interview date: W/c 6th July 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

We are looking for a proactive and organised Housing Needs Admin Support Officer to join our Housing Needs Service. In this role, you will provide high-quality administrative and frontline support, helping the team deliver statutory homelessness assessments and essential services to residents. Your responsibilities will include managing case records, responding to enquiries, supporting housing plans, and maintaining accurate data across internal systems, ensuring a responsive and efficient service.

About the team

You will be part of a dedicated Housing Needs team within a fast-paced and customer-focused environment. The team plays a crucial role in supporting residents by providing advice, managing cases, and ensuring access to housing services. Collaboration is key, and you will work closely with senior practitioners and colleagues across the service to continuously improve processes, deliver excellent outcomes, and provide a supportive experience for customers.

About you

You will bring strong administrative experience, excellent communication skills, and the ability to manage a varied workload with accuracy and attention to detail. You are confident using IT systems, able to prioritise tasks effectively, and committed to delivering excellent customer service. A flexible and proactive approach is essential, alongside the ability to handle sensitive information with discretion and professionalism. Experience or understanding of housing services is beneficial but not essential.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk

Attachments

• Housing Needs Admin Support Officer Job description.pdf