Housing Officer

• Reference: EC238
• Division: Crawley Homes
• Salary: £32,287.00 - £38,133.00 per annum
• Contract type: Permanent
• Posted on: 10 October 2025
• Interview date:04 November 2025
• Extra payment(s): Not applicable

• Positions: 1
• Category: Housing
• Grade: F - G
• Working hours: 37 per week
• Closing date: 26 October 2025
• Location: Town Hall, Crawley
• Location type: Hybrid

About the role

Are you passionate about delivering high-quality housing services and making a real impact in people’s lives? Crawley Homes is looking for a dedicated and proactive Housing Officer to join our dynamic Tenancy Services team. This is a fantastic opportunity to work in a front-line role, supporting tenants and managing a wide range of housing responsibilities including tenancy management, income recovery, voids, and estate services.

As a Housing Officer, you’ll be responsible for:

• managing tenancies, including changes, terminations, and mutual exchanges
• supporting tenants with income management and arrears recovery
• letting void properties efficiently and sensitively
• conducting property inspections and estate management duties
• liaising with tenants, contractors, and partner agencies
• promoting community development and responding to safeguarding concerns

We’re seeking an individual who:

• is an excellent communicator with strong negotiation and organisational skills
• has a good understanding of housing law, welfare benefits, and safeguarding
• is customer-focused and committed to continuous service improvement
• can work flexibly, including occasional evenings and weekends in response to the requirements of the post
• holds a full UK driving licence and has access to a suitable vehicle

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

This post is subject to a satisfactory clearance of a Basic Disclosure and Barring Service check.

A full current UK driving licence and use of a suitable vehicle are requirements of the role.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email caroline.lynn@crawley.gov.uk or sarah.jenn@crawley.gov.uk, Area Housing Managers.

Related documents

• Housing Officer job description (PDF, 196.06 KB)