Housing Officer

Title: Housing Officer

Contract Type: Permanent , FT, 35 hours

Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependent on experience, plus ECU Allowance*

Reporting Office: London, Stratford

Working Location: Schemes in Essex and London Boroughs of Redbridge and Havering

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid)

Closing Date: 2nd November 2025

Interview Dates: 12th November 2025

Please click here for the role profile

Benefits Include: 27 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our L&Q Living Supported Housing Team at L&Q:

An exciting job opportunity has become available for the right candidate to join us as a Housing Officer within our L&Q Living Housing Management Team. Independent Living is an integral part of what we do, delivering services for customers aged 55 and over, and customers with learning disabilities and mental health support needs.

We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well.

You will be covering a patch of schemes across Essex and the London Boroughs of Redbridge and Havering, providing frontline housing management for our vulnerable customers.

You’ll be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders.

If this sounds like you, we would love for you to apply!

Your impact in the role:

You’ll play a key role in improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.

Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents, you will be responsible for all housing management functions including:

• Completing sign-ups and tenancy visits
• Carrying out health and safety checks
• Ensuring maintenance or repair work has been carried out
• Resolving neighbourly disputes or incidents of anti-social behaviour
• Offering resident meetings and tenancy advice to our vulnerable customers

What you'll bring:

• Housing Management experience working with vulnerable people
• Working knowledge of health and safety requirements in relation to property management
• Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology
• Strong written communication skills, with the ability to write clearly and accurately in various styles—including letters, newsletters, and witness statements—and proven experience in report writing.
• Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others

Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers.

This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use.

DBS

For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

LQL

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ