Housing Officer - Manchester - 7416

Title: Housing Officer (Nb. This title has been used for advertising purposes only. The job title for the role on all documentation will be - Tenancy Sustainment Officer)

Contract Type: Permanent – Full Time – 35 hours

Salary: £32,188 per annum to £35,593 per annum (Regional salary), dependant on experience, plus ECU* allowance (if policy requirements are met)

Grade: 7

Reporting Office: Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Location: Trafford/ Lancashire,Cheshire East/West, Preston and other North West locations as our new buildportfolio expands

Working Pattern: Monday – Friday

Closing Date: 27th January 2026 - 23:00

Interview Dates: to be confirmed, in person at Nexus office in Manchester

Role Profile - Tenancy Sustainment Officer.docx

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Join the Tenancy Sustainment Team at L&Q!

Would you like to join our Tenancy Sustainment Team as a Tenancy Sustainment Officer (Housing Officer) and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

Your Impact in the Role:

• Delivering a responsive, efficient, agile, high quality and customer focused housing management service. To complete the day-to-day Housing Management function, ensuring the delivery of reliable, repeatable, and consistent services that residents value and are satisfied with.
• This role will have specific responsibilities pertaining to the delivery of Housing Management functions to our customers and supporting the Inspector (estates) with inspections in times of planned or unplanned absence.
• Supporting the Inspector (Estates) to complete building checks (including Fire Risk Actions, Removal of items in communal areas).
• Meeting performance goals against KPIs and targets.
• Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy management issues.
• Providing cover for other Tenancy Sustainment Officers and Inspector (Estates) to ensure consistency of service and to maintain a high level of resident satisfaction.
• Assist property services colleagues in engaging vulnerable / hard to engage residents with access
• Ensure tenancy management services delivered to residents living in Trafford and outside of the Trafford borough are of the same standard.

What You'll Bring:

• Good at building relationships with people and be able to communicate well with colleagues and residents.
• Able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.
• Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.
• Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.
• Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.
• Able to drive and have access to a vehicle.

Our customers are the most important part of our business and as a member of the Tenancy Sustainment Team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ