Housing Options Advisor - 12 Month FTC

Make a real difference when it matters most.

We are looking for a proactive and customer-focused Housing Options Advisor to join our Housing Service on a 12-month fixed term basis. This is a rewarding opportunity to support residents who are homeless or at risk of homelessness, helping them access safe and sustainable housing solutions. If you have experience working in housing or supporting vulnerable clients and want to contribute to making a difference, then this is the role for you!

About the role

As a Housing Options Advisor, you will be at the forefront of preventing homelessness and supporting vulnerable households. You’ll work closely with customers to understand their circumstances, provide high-quality housing advice, and identify practical solutions tailored to their needs.

You will manage a varied caseload in a fast-paced environment, ensuring our statutory duties are met while delivering a person-centred service.

Typical responsibilities include:

• Providing expert housing advice and homelessness prevention support
• Assessing applications in line with housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017
• Developing and reviewing personalised housing plans to prevent or relieve homelessness
• Managing a caseload of customers, including those with complex needs
• Making legally compliant decisions and issuing clear, accurate correspondence
• Working collaboratively with internal teams, landlords, and partner agencies to secure sustainable housing outcomes
• Maintaining accurate case records and ensuring compliance with statutory requirements

About you

We are looking for someone who:

• Has experience working in housing, homelessness, or a related advisory role
• Has a good understanding of housing legislation and homelessness duties
• Is an excellent communicator, leading with empathy when dealing with vulnerable customers
• Can manage a busy caseload and prioritise effectively in a pressured environment
• Is confident making decisions and producing clear, accurate written work
• Works collaboratively and builds strong relationships with partners

You’ll be solution-focused, resilient, and committed to delivering high-quality services that make a positive difference to people’s lives.

This post is subject to a satisfactory basic DBS check

What we offer

We recognise the importance of supporting our employees both professionally and personally. In return, we offer:

• Holiday entitlement: 22 days annual leave (increasing to 27 days after 5 years’ continuous Local Government service), plus bank holidays and three additional days in December
• Pension: Membership of the Local Government Career Average (CARE) Pension Scheme, with a generous employer contribution of 19.7%
• Free staff parking
• HAPI benefits platform: Access to an all‑in‑one benefits hub, offering employee perks, wellbeing support, discounts, and everyday savings
• Personal development: A range of training opportunities to support your continuing professional development
• Employee Assistance Programme (EAP): In partnership with Health Assured, providing confidentialsupport to help balance work and personal life
• Hybrid - The potential for hybrid working will be discussed upon successful completion of probation
• To learn more about working at Tunbridge Wells Borough Council, explore the kind of place we are, work that matters with people who care, and our pay, benefits, and hybrid working.

Why join us?

This is your chance to play a key role in tackling homelessness and improving outcomes for local residents. If you’re passionate about helping people and want to be part of a service that makes a genuine impact, we’d love to hear from you. If you would like to have a chat about the role, please feel free to email the hiring manager at megan.crush@tunbridgewells.gov.uk or call on 01892 554287.

Equal Opportunities

Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.

Safeguarding

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.