Housing Options Advisor

• JD_-_Housing_Options_Advisor_July_2025
• PS_-_Housing_Options_Adviser_Career_Grade_4-5_July_25

We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.

Please follow the link below to submit your application.

Equal Opportunities

Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.

Safeguarding

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.

Do you believe everyone deserves a safe place to call home? Are you motivated by the chance to change lives through practical support and compassionate action? If so, we need you!

We’re looking for a dedicated and empathetic Housing Options Advisor to join our frontline housing service—playing a vital role in tackling homelessness and housing insecurity in our borough.

This is a career graded post - This is a fantastic opportunity to progress your career through both on the job experience and formal training.

What You'll Do:

• Provide high-quality, customer-focused advice on housing options across public and private sectors

• Carry out thorough assessments of housing needs and deliver personalised plans to prevent or relieve homelessness

• Act as a lifeline for households facing eviction, domestic abuse, or rough sleeping—helping them navigate to safe and secure accommodation

• Collaborate with landlords, support agencies, and internal teams to reduce reliance on temporary accommodation

• Issue robust statutory decisions that stand up to scrutiny and uphold best practices

• Be a trusted point of contact—supporting some of our most vulnerable residents with dignity, respect, and unwavering resolve

What You'll Bring:

• Proven experience in housing advice or homelessness prevention

• Strong working knowledge of the Housing Act 1996 & Homelessness Reduction Act 2017

• Compassionate communication, expert negotiation, and sound judgement

• Ability to manage complex cases, handle pressure, and deliver clear written decisions

• A commitment to collaborative working and supporting wider emergency response efforts when needed

Why Join Us?

You’ll join a passionate team dedicated to making homelessness rare, brief, and non-recurring. Every day brings new challenges and contributing to a service that truly changes lives.

Benefits:

• Grade 4: 22 days annual leave, Grade 5: 24 days annual leave, plus bank holidays, increasing to 27 days with 5 years' continuous service.
• Membership to the Local Government Pension Scheme with a 19.7% employer contribution.
• Career development and training opportunities.
• Access to eye care vouchers and VDU glasses.
• Cycle to Work Scheme.
• Access to EAP Services 24/7

We are a team who enjoy being in the office and as we are a front facing team, our service works from the office 2 days a week as a minimum. To best support new starters with their learning, initially working from the office daily is a requirement for this role. This will be reviewed during the probationary period.

If you would like to have an informal chat about the position, we invite you to speak to the hiring manager, Sabrina Goacher on 01892 554417 or via email at sabrina.goacher@tunbridgewells.gov.uk.

This post is subject to a satisfactory basic DBS check.

Closing date: 4 August

Interview date: 12 August