Housing Options Assistant

Join us as a Housing Options Assistant and play a vital role in supporting vulnerable homeless individuals and rough sleepers in our community. Your work will help people maintain their accommodation and prevent homelessness, making a real difference in their lives and contributing to a safer, more supportive Lancaster.

What You’ll Be Doing
You’ll provide essential administrative and triage support to the Housing Options team, handling enquiries, booking appointments, and making referrals to support agencies. Your role includes managing data accurately, assisting with reports, processing payments, and ensuring all enquiries are dealt with promptly and sensitively. You’ll work closely with colleagues to identify client needs and help deliver effective housing solutions.

You’ll Fit Right In If…
You have good communication skills, a caring approach, and the ability to relate to vulnerable groups with empathy and discretion. You’re organised, methodical, and comfortable using IT systems, with a willingness to learn and adapt. You take pride in delivering high-quality, customer-focused service and enjoy working collaboratively while also managing your own workload responsibly. Our values of Working Together, Ambition, Pride, and Ownership will resonate with you.

Ready to Join Us?
If you’re passionate about making a positive impact in your community and want to be part of a dedicated team, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.

Why Work With Us
Our Benefits
• Generous annual leave
• Local Government Pension Scheme
• Discounted gym membership
• Cycle to Work scheme
• Car purchase scheme
• Lifestyle savings
• Health Care Cash Plan
• Volunteering days
• Wellbeing support

Flexible working friendly
We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work–life balance.

Inclusive employer
We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.
We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.