Housing Options Officer
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Do you want to be part of an experienced, successful, and enthusiastic team?
We are looking for a highly motivated team player to join our Housing Options Team.
The Housing Options Team areresponsible for preventing and relieving homelessness under the Homelessness Reduction Action 2017 and as well as managing the Council’s Housing Register.
Reporting to the Housing Options Manager you will carry out assessments of homeless applications to determine what statutory duties are owed to customers. You will then help customers either retain their existing accommodation or help them secure alternative accommodation.
You will have your own caseload and participate in the team’s duty rota.
The role requires excellent communication and negotiation skills with a wide range of people and organisations.
Your experience of working in a challenging front line homelessness or similar service will help you to remain calm under pressure while delivering the highest levels of customer service.
You will have a good understanding of the homelessness legislation and state benefits as well as having excellent IT skills and the ability to keep accurate records and meet deadlines.
Waverley Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
Waverley is an ambitious, dynamic, and innovative local authority. Key to our success is our commitment to team working and ongoing development of our high performing, highly engaged workforce, who all share in the delivery of the organisation’s values and corporate objectives.
Waverley is a beautiful place, consistently rated as one of the best places in the Country to live and to work. The borough is within easy reach of London and the south coast.
The role will be a mixture of Office and Home Working (Hybrid) and the post holder will have a valid driving licence and a vehicle available for work purposes.
Closing date for applications: 22nd August 2025.
Interview date: To be confirmed
About us -
In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting - Working at Waverley Borough Council | Waverley Borough Council
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here
Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.
Salary range
- £37,039 - £39,794 per year