Housing Options Officer

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council

About the role

This role is part of a high demanding frontline Housing Options Service that is responsible for providing timely housing advice to customers on a range of housing enquiries relating to preventing and relieving homelessness across West Northamptonshire

This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check.

West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Additional information

You are a high achiever who relishes a challenge.

You are aware of and can actively work with local support agencies, health, and social services to ensure that we have sustainable and strong outcomes for families and vulnerable adults.

You have an organised approach to your work, making methodical and appropriate enquiries to confirm eligibility for housing assistance, homelessness, and priority need.

To meet the requirements of this challenging and exciting role, you will:

• Be able to work in a fast-paced, demanding, front-line, people-focused service.
• Have excellent negotiating and advocacy skills.
• Have a strong understanding of the Homelessness Reduction Act and the duties it places on housing authorities.
• Have previous experience of working in this or a similar role.
• Be able to understand, interpret and apply statutory legislation and related case-law.
• Be organised and methodical with an interest in housing and homelessness, a strong team ethos and a desire to make a positive difference.

Want to know more or chat about our flexible and hybrid working? Please email our Housing Options Team Leader- Abigail.Showunmi@westnorthants.gov.uk

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.