Housing Options Triage Officer

Do you want to make a Real Difference in People&©s Lives

Are you passionate about helping people find safe, secure housing? Do you thrive in a fast-paced, customer-focused environment?

In this role you will be the first point of contact for residents in housing need. This is a vital role where you will be providing support to the Housing Options teams in allocating new cases and identifying emergencies for immediate action.

Key responsibilities will include:

Supporting the Housing Options and Lettings Teams in preventing homelessness and promoting housing stability.

Be the first point of contact for housing enquiries via phone, email, and in person

Triage and allocate new cases to Housing Options Officers, identifying emergencies for immediate action

Providing comprehensive advice on housing options, homelessness legislation, and the Council&©s lettings policy

Maintaining accurate records and case notes to support legal decisions and service coordination

In order to be competent in this role it is essential that you have experience working in housing advice, homelessness services, or a housing-related field, along with having:

Proven experience in a front-line, customer-led service, particularly supporting vulnerable individuals

A practical working knowledge of housing and homelessness legislation.

The ability to assess housing need and identify statutory duties

Strong interpersonal and communication skills

Ability to remain calm and empathetic in challenging situations

For an informal discussion about the role please contact Nancy Fraser on 01233 330821

Click to view a Job Description

When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community