Housing Reviews Support Officer

• Reference: ES99
• Division: Strategic Housing
• Salary: £29,283.00 - £31,031.00 per annum
• Contract type: Fixed term
• Posted on: 04 July 2025
• Interview date:28 July 2025 - 01 August 2025
• Extra payment(s): Not applicable

• Positions: 1
• Category: Housing
• Grade: E - E
• Working hours: 37 per week
• Closing date: 20 July 2025
• Location: Town Hall, Crawley
• Location type: Hybrid

About the role

We’re looking for a Homeless Reviews Support Officer to work with our Homeless Reviews Officer, supporting them with the statutory independent reviews function under S202 of the Housing Act 1996 (as amended) and the Homeless Reduction Act 2017. You’ll undertake enquiries, communicating with customers and maintaining accurate records of all review related work. You will also provide administrative support to the wider team as required.

We are looking for a confident person with excellent organisational and administrative skills and ideally with a basic knowledge of homelessness. You’ll also need excellent communication and customer service skills to communicate clearly and effectively with customers and their representatives.

You will need to be efficient and effective in extracting and recording information and competent IT, administration and time management skills are essential.

We are looking for a candidate who can work flexibly and independently and use their own initiative within a wider team environment and be calm and resilient when dealing with challenging situations.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

This is a full time, 12-month fixed term contract (with the possibility of extension, depending on government grant funding).

The successful candidate will be required to be office based a minimum of three days per week to meet the needs of the service.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email helen.davies@crawley.gov.uk, Housing Options Service Manager, or call on 01293 438583.

Related documents

• Housing Reviews Support Officer job description (PDF, 75.72 KB)