Housing Service Support Assistant

Make a Difference in Lancaster
Join us as a Housing Service Support Officer and play a vital role in supporting efficient tenancy administration and financial management within Lancaster’s Council Housing service. Your work will help ensure accurate tenancy management monitoring, smooth processes, and excellent customer service for tenants and residents, directly contributing to the wellbeing of our community.

What You’ll Be Doing
You will manage tenancy administration tasks such as setting up new tenant accounts, processing tenancy changes and mutual exchanges. You’ll also oversee financial amendments related to rent accounts, monitor budgets, prepare financial documents, and manage purchase orders and payments. Additionally, you’ll support service charge calculations by monitoring council tax and energy usage, respond to enquiries, and provide essential administrative support to the housing team.

You’ll Fit Right In If…
You have strong communication skills and a commitment to delivering quality customer care. You work well under pressure, handle challenging situations with professionalism, and pay close attention to detail. GCSE Maths and English (or equivalent) are essential, and experience in a busy, customer-focused environment is desirable. You’ll thrive here if you share our values of Working Together, Ambition, Pride, and Ownership, helping us build a stronger, safer Lancaster.

Ready to Join Us?
If you’re passionate about making a positive impact in your community and want to be part of a supportive team, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.

Why Work With Us
Our Benefits
• Generous annual leave
• Local Government Pension Scheme
• Discounted gym membership
• Cycle to Work scheme
• Car purchase scheme
• Lifestyle savings
• Health Care Cash Plan
• Volunteering days
• Wellbeing support

Flexible working friendly
We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work–life balance.

Inclusive employer
We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.
We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.