Housing Solutions Triage Officer

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Do not send your CV – only fully completed application forms will be accepted

Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment.

We are looking for an enthusiastic, self-motivated and organised officer who is looking for a challenging new role in a busy local authority Housing Services environment. The ideal candidate will have the potential to improve and develop on this exciting new career progression grade.

You will play a key role in improving housing need in the borough as part of a wider integrated Housing Options & Private Sector Team. You will be passionate about customer service excellence and will be a significant contributor to our vision of becoming the best Housing Team in Kent

The post holder will be responsible for administration of the triage system for the Housing Solutions & Private Sector Team which will include;

• Dealing with first contact of homeless applicants, providing administration of applications and providing advice or referring to the relevant part of the Housing Options & Private Sector Team, both on the telephone and online.
• Provide applicants with comprehensive advice taking into account their needs, their eligibility for assistance, their priority on the housing register and their ability to sustain private rented accommodation.
• Produce comprehensive written assessments, for homeless applicants ensuring that the decision letter meets the requirements of homeless legislation and is able to withstand scrutiny.
• To input data/information into manual and computerised systems.
• To identify opportunities to prevent the threat of homelessness for applicants and to present ideas to senior officers for supporting people in housing crisis

You must be able to demonstrate the following:

• Knowledge of homeless legislation
• Excellent numeracy and literacy skills;
• Confidence, enthusiasm and a flexible approach;
• Excellent administration skills, accuracy and attention to detail;
• Good keyboard skills and the proven ability to learn and utilise new software;
• Good customer care skills;
• The ability to discuss sensitive issues with our customers calmly;
• 5 GCSE (Grade C (4) or above) or equivalent, including English and Mathematics