Housing Systems and Data Analyst

Job Description

The London Borough of Harrow is seeking a skilled and analytical Housing Systems and Data Analyst to join our Housing and Regeneration directorate. This pivotal role sits within the Housing Systems and Data team and supports the effective use, development and optimisation of housing management systems, including Civica Cx. You will play a key role in ensuring systems are configured to meet business needs, enabling efficient service delivery and a high-quality, resident-focused customer experience. Working in a hybrid environment, you will contribute to a collaborative, forward-thinking team dedicated to innovation and continuous improvement.

As Housing Systems and Data Analyst, you will develop, maintain and enhance housing systems, supporting upgrades, testing and the implementation of new functionality. You will manage and assure the quality of housing data, ensuring it is accurate, secure and reliable for operational and strategic decision-making. The role will involve working closely with colleagues across Housing, IT, Finance and Business Intelligence, as well as external suppliers, to resolve technical issues, deliver system enhancements and improve reporting capabilities. You will also help promote best practice, support user training, and drive improvements in processes and data management.

Harrow Council is committed to a resident-first, person-centred approach, ensuring services are responsive, inclusive and aligned with regulatory standards. You will contribute to delivering safe, sustainable homes and thriving communities. This role offers excellent opportunities for professional development, allowing you to build expertise in housing systems and data while making a meaningful impact on services that support residents across the borough.

The Successful candidate will have:-

• Strong experience of working with housing management systems (such as Civica Cx or similar)
• Good IT skills, including proficiency in Microsoft Office and database systems
• Experience of supporting, configuring or maintaining business systems
• Ability to manage and analyse data with high levels of accuracy and attention to detail
• Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines
• Excellent communication skills, with the ability to explain technical information to non-technical audiences
• Experience of delivering user support and/or training to colleagues
• Ability to work collaboratively with internal teams, stakeholders and external suppliers
• Understanding of data quality, data protection and information governance principles
• A proactive approach to problem-solving and continuous improvement
• High levels of professionalism, integrity and commitment to confidentiality
• Ideally, knowledge of social housing or public sector environments and relevant regulatory frameworks

For more information, please refer to the Role Profile/ Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn