Housing Systems and Data Manager

Job Description

The London Borough of Harrow is looking for a Housing Systems and Data Manager to lead the Housing Systems and Data team, ensuring the effective operation, development and optimisation of housing management systems and the accuracy and integrity of all housing data. This role is central to driving continuous improvement in system functionality, data quality and reporting capability, enabling the Housing division to deliver efficient services and make informed strategic decisions.

The postholder is responsible for managing the team, providing clear direction, setting objectives, monitoring performance and offering professional leadership and support. Together, the team oversees the full lifecycle of housing systems, including system administration, data management, data security, system upgrades and the implementation of new modules. They act as the primary point of contact for change requests, ensuring that systems evolve in line with operational needs and corporate priorities.

The role also encompasses responsibility for user access, user profiles, customer support and the delivery of training to ensure that staff are confident and capable system users. Within the team, specialist expertise supports key areas such as communications and workflow design, asset management, repairs and maintenance, rents and financial processes, leasehold and service charge functions and the production of management reports.

Working collaboratively with colleagues across Housing, as well as with IT, the Business Intelligence Unit, Finance, suppliers and external consultants, the Housing Systems and Data Manager ensures that systems and data underpin excellent service delivery and strengthen organisational performance.

The successful candidate will have:

• Good IT skills and familiarity with common systems (Microsoft Office suite, document management, database systems).
• Significant experience of using housing systems (Civica Cx or others)
• Experience in project management.
• Experience of delivering user support and training.
• Excellent communication skills, in different formats and for different audiences.
• Ability to manage multiple tasks and deadlines, work independently, and prioritise under pressure.
• Experience of line management and motivating a team.
• High attention to detail, confidentiality, professionalism, and integrity.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn