Housing Team Leader - Income

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Local Government Reorganisation (LGR) Statement

Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.

Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.

While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.

UK Visa Sponsorship

We are unable to offer visa sponsorship for this role.
Applicants must already have the legal right to work in the UK.

AI Use in Applications

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Woking Borough Council is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and provide reasonable adjustments to support candidates throughout the recruitment process.

Please apply online via the link provided.

An exciting opportunity has arisen to join the housing team at Woking Borough Council.

We are seeking a motivated, flexible, and pro-active person to join our Housing Team. The role will involve all aspects of rent collection and arrears management in the housing team. The ideal candidate will be passionate about service improvement, transformation and ideally have experience in developing and implementing new policies and procedures.

You will lead and motivate a team of income officers ensuring procedures are efficiently delivered to maximize income collection. You will do this in a customer focused way ensuring communication with tenants, leaseholders, licensees, shared owners and garage renters through the rent collection and arrears management process.

You will be responsible for the line management of the income team and work with the temporary accommodation officer to ensure income maximization across the housing portfolio.

We would like to embed a rent first culture at Woking Borough Council, and you will ensure the team is proactive with early intervention in arrears cases and signposting to support agencies we work with in the borough.

You will ensure arrears actions are carried out in a timely, appropriate, and proportionate manner and communication with those in arrears is conducted in line with procedures and timescales within them.

You will be expected to oversee effective use of the housing management database, case files and the implementation and use of Mobysoft Rentsense into the day-to-day workings of the team and case management.

Where necessary you will identify and pursue legal action serving the relevant legal notice, attending court and acting as a witness where appropriate.

Ideally the successful candidate will have experience of working and managing a team responsible for rent collection and arrears management in the social housing sector with a good knowledge of up-to-date relevant legislation.

The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health, and leisure membership, plus many more excellent benefits.

This is a hybrid role, and the successful applicant will be required to work from the Civic offices based in Woking, Surrey a minimum of 3 days per week.

Please note that a driver's license and access to your own vehicle is essential for this role.

For an informal discussion about this role please contact Laura.Dillon@woking.gov.uk or 07484905997.

Closing Date: 24 June 2026

Interview Date: 3 July 2026