Housing Team Leader (Tenancy)

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Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.

Please apply online via the link provided.

An exciting opportunity has arisen to join the housing team at Woking Borough Council.

We are seeking a motivated, flexible, and pro-active person to join our Housing Team.

The role will involve all aspects of tenancy management in the housing team.

The ideal candidate will be passionate about service improvement, transformation and ideally have experience in developing and implementing new policies and procedures.

You will lead and motivate a team of housing officers and an ASB officer ensuring procedures are efficiently delivered to maximize tenant satisfaction and to be in line with the Consumer Standards and Ombudsman guidelines.

You will be responsible for the line management of the housing team and work with them to ensure that the service delivers on the Councils objectives and vision, as well as ensuring that tenant satisfaction is a key focus.

We would like to embed a tenant first culture at Woking Borough Council, and you will ensure the team is proactive with early intervention in tenancy and ASB cases and signposting to support agencies we work with in the borough.

You will ensure tenancy actions are carried out in a timely, appropriate, and proportionate manner and communication with tenants is conducted in line with procedures and timescales within them.

You will be expected to oversee effective use of the housing management database, case files into the day-to-day workings of the team and case management.

Where necessary you will identify and pursue legal action such as Notice Of Seeking Possession, Possession Proceedings, attending court and acting as a witness where appropriate.

Ideally the successful candidate will have experience of working and managing a team responsible for tenancy management and ASB management in the social housing sector with a good knowledge of up-to-date relevant legislation.

The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health, and leisure membership, plus many more excellent benefits.

This is a hybrid role, and the successful applicant will be required to work from the Civic offices based in Woking, Surrey a minimum of 3 days per week.

Please note that a driver's license and access to your own vehicle is essential for this role.

• DBS Check

Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.

As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.

• English Language Requirement

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.

For an informal discussion about the role, please contact Gerri Summers, Resident Services Manager on 01483 743625

Closing Date: 6 July 2025 - 23.55pm

Interview Date: 16 & 22 July 2025 – this will be an in-person interview held at the Civic offices in Woking, Surrey